What are the responsibilities and job description for the Service Desk Support position at Sales Match?
Job Title : Service Desk Support
Job Description :
We are looking for a work from home Service Desk Support Specialist to provide exceptional assistance to customers and employees by handling inquiries, troubleshooting issues, and ensuring a seamless user experience. In this role, you will respond to support requests, document solutions, and escalate issues when necessary. If you have strong problem-solving skills and enjoy helping others, this is a great opportunity to grow your career while working remotely.
Key Responsibilities :
- Respond to customer and employee inquiries via phone, email, and chat.
- Assist with account access, general troubleshooting, and system navigation .
- Document support requests and resolutions in a ticketing system .
- Escalate unresolved issues to the appropriate department.
- Provide step-by-step guidance to users with a customer-first approach .
- Stay updated on company systems, policies, and procedures.
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Salary : $50,000 - $70,000
