Inside Sales Representative

Inside Sales Representative

Electrical Industry | Mt. Lebanon, Pennsylvania

Sales Marketing Group Inc. (SMG) | Full time | Immediate opening

Base salary: $60,000–$70,000 annually, based on relevant experience and qualifications.

Put your electrical industry experience to work

You know the products, understand the importance of customer service, and recognize that accuracy and responsiveness make a difference. Bring that experience to Sales Marketing Group Inc. (SMG) and build a career helping electrical distributors and contractors find the right solutions.

We are hiring an Inside Sales Representative to join our team. We welcome candidates from electrical distribution, inside sales, counter sales, purchasing, estimating, electrical contracting, manufacturing, and related industry roles. If you enjoy solving problems, working with customers, and putting your electrical industry knowledge to use, we encourage you to apply.

About SMG

SMG is an independent manufacturers' representative agency serving the electrical industry for more than 30 years. Strong ethical and moral values are at the center of how we operate. To us, that means honest communication, keeping our commitments, treating people with respect, and building relationships that last.

Our team works closely with electrical distributors, contractors, and the manufacturers we represent to provide product expertise, competitive quotations, and dependable customer support.

As an Inside Sales Representative, you will play an important role in our daily operations, working alongside our outside sales team and manufacturer partners to ensure customers receive accurate information, timely responses, and reliable service.

What you will do

• Respond promptly and professionally to customer inquiries by phone and email, providing accurate product information, pricing assistance, and dependable support to electrical distributors and contractors.
• Prepare accurate and timely customer quotations, including reviewing specifications, identifying appropriate products, verifying pricing and availability, and following up on outstanding requests.
• Review and process customer purchase orders, verifying pricing, quantities, product information, and delivery requirements to ensure accurate order entry and fulfillment.
• Communicate with manufacturers regarding product availability, lead times, pricing, order status, and technical information.
• Assist customers with product selection, substitutions, cross-references, and application questions.
• Coordinate with our outside sales representatives to support customer accounts, project opportunities, and ongoing sales activities.
• Monitor outstanding quotations, purchase orders, and customer requests, following through with customers and manufacturers to resolve discrepancies, shipping issues, and other concerns.
• Develop a strong working knowledge of the manufacturers and product lines represented by SMG.
• Maintain accurate customer, quotation, and order information using company systems and Microsoft Office applications.
• Identify opportunities to provide additional products or solutions based on customer needs.
• Collaborate with other inside sales team members to manage workloads, prioritize customer requests, and maintain consistent service during busy periods.

What you bring

• Experience in the electrical industry, preferably in distribution, inside sales, counter sales, purchasing, estimating, customer service, or a related role.
• Strong organizational skills and attention to detail, particularly when working with pricing, product information, quotations, and purchase orders.
• Ability to prioritize and manage multiple customer requests, quotations, and orders while maintaining accuracy, organization, and timely communication.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• A willingness to take initiative, solve problems, and follow through on commitments.
• Proficiency with email and Microsoft Office applications, particularly Excel, along with the ability to learn new business software and systems.
• A willingness to continuously develop technical product knowledge and understand product applications across multiple manufacturers.
• A dependable, team-oriented attitude and a commitment to providing excellent service.

Who should apply

We welcome candidates from electrical distributors, electrical contractors, manufacturers, and related businesses. Your experience may include inside sales, counter sales, purchasing, estimating, project coordination, customer service, or technical product support.

A traditional sales background or college degree is not required. We place greater value on practical electrical industry knowledge, strong communication skills, a dependable work ethic, and a willingness to learn.

Compensation and benefits

• Annual base salary of $60,000–$70,000, based on relevant experience and qualifications.
• Medical, vision, and dental insurance.
• Life and accidental death and dismemberment (AD&D) insurance.
• Paid time off (PTO).
• SIMPLE IRA retirement plan with company matching.
• Ongoing SMG and manufacturer product training.
• Opportunity to develop technical product knowledge and grow professionally within the electrical industry.

Work Environment

This is a full-time, office-based position in Mt. Lebanon. You will work closely with SMG's inside and outside sales teams, customers, and manufacturer partners to manage daily sales activities, respond to inquiries, prepare quotations, and coordinate orders.

We value teamwork, accountability, open communication, and a willingness to help wherever needed.

Apply now

We are hiring now and reviewing applications as they arrive.

If you have experience in the electrical industry and are looking for an opportunity to put your knowledge to work with a well-established, team-oriented company, we encourage you to apply.

Submit your resume or a brief summary of your relevant experience through this posting.

Sales Marketing Group Inc. is an equal opportunity employer. We welcome qualified applicants from all backgrounds.