What are the responsibilities and job description for the Client Service Representative position at Sales Management Firm?
At our company, we believe that exceptional service is the cornerstone of lasting success. As a Client Service Representative, you’ll join a team of passionate individuals committed to redefining what it means to put the customer first. We pride ourselves on collaboration, innovation, and building genuine relationships both with our clients and each other.
As a Client Service Representative, you’ll be the voice and face of our brand. Your insights, empathy, and proactive communication will help drive satisfaction, build loyalty, and create meaningful experiences for every client you assist. If you’re eager to grow your career in a people-first environment, this is the opportunity for you.
What You'll Do as a Client Service Representative:
- Build and nurture long-term relationships directly through transparent, solution-focused communication.
- Act as the first point of contact to address client inquiries, resolve issues, and ensure satisfaction.
- Promote our services by identifying client needs and offering honest, tailored solutions.
- Assist customers directly through the entire service or enrollment process—from first interaction to final resolution.
- Document and manage customer interactions, questions, and completed transactions with precision.
- Communicate effectively with leadership about goals, challenges, and performance progress.
- Maintain strict confidentiality and care in handling sensitive customer information.
- Contribute to a collaborative environment by participating in team meetings, workshops, and events.
What We Look for in a Client Service Representative:
- Previous experience in customer-facing roles (e.g., hospitality, retail, sales) is a plus.
- Exceptional communication skills and a genuine ability to connect with diverse individuals.
- Strong problem-solving and critical-thinking abilities.
- Excellent time management and multitasking capabilities, especially when managing multiple accounts.
- Enthusiastic participation in professional development, client meetings, and team-building activities.
- A commitment to delivering a customer experience that reflects integrity, empathy, and professionalism.
Job Type: Full-time
Pay: $800.00 - $1,400.00 per week
Work Location: In person
Salary : $800 - $1,400