Quality Assurance Assistant

The Quality Assurance (QA) Assistant plays a key role by ensuring installation and support services consistently meet established standards. This position also contributes to the training and development of Help Desk staff while gaining hands-on experience in process improvement, technical documentation, and cross-functional collaboration.

Reports to:  Rene Alvidrez, Director of Quality Assurance

Key Responsibilities:

• Documentation & Quality Assurance
  • Assist in the development, updating and maintenance of MAPS installation guides.
  • Document new and existing procedures in alignment with organizational guidelines.
  • Conduct project reviews to ensure compliance with MAPS installation standards.
• Data Analysis & Reporting
  • Collect, compile, and analyze data from project installations to support process evaluation and improvement activities.
  • Prepare clear, accurate, and concise reports and presentations for leadership review.
• Training & Support
  • Serve as a contributing member of the training team, assisting in the creation, coordination, and delivery of training sessions for Help Desk personnel.

Working/Physical Conditions:

• Environment: Primarily office-based setting with some travel to project sites as required.
• Sedentary Work: Ability to remain seated and work at a computer for 6–8 hours per day.
• Lifting: Must be able to lift and move items up to 25 lbs. occasionally.
• Team Collaboration: Frequent interaction with cross-functional teams, training personnel, and project staff.
• Schedule: Regular business hours, with occasional overtime or travel during peak project periods.

**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Preferred Qualifications:

• Experience in field service, technical support, or a related environment.
• Familiarity with McDonald’s POS systems (preferred).
• Proficiency in Microsoft Office Suite and other digital documentation tools.
• Strong written and verbal communication skills.
• Demonstrated ability to work effectively both independently and as part of a team.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Analytical mindset with the ability to identify trends, issues, and improvement opportunities.
• Self-motivated with a commitment to continuous learning.