Principal, eCommerce UI/UX Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How would you like to lead the transformation of digital experiences for millions of customers across internet, mobile and entertainment products? As a Principal UX Designer at Spectrum, you’ll shape the future of eCommerce by creating intuitive, conversion-focused interfaces, and drive innovation in AI-powered design workflows. Your expertise will advance how teams collaborate and deliver compelling products that make a real difference for our customers.

How You’ll Make an Impact   

• Lead and define the UX/UI vision and strategy for Spectrum’s digital sales channels across internet, wireless/mobile and TV/entertainment offerings
• Drive experience design strategies that increase customer acquisition, simplify purchase journeys and support seamless engagement across channels
• Collaborate with Product Management and Engineering to enhance cross-functional workflows from discovery through optimization
• Utilize AI-enabled tools to accelerate concept exploration, prototyping and iteration, reducing ambiguity and improving efficiency in requirements and handoffs
• Align product intent, design execution and engineering delivery to achieve business objectives
• Champion scalable design systems, reusable patterns and thorough documentation to support rapid, consistent development
• Influence practices that unite designers, product managers and developers early for more effective collaboration

Working Conditions   

• Office environment
• Some travel required

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education  

• Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction or related field
• Advanced degree in a design-related discipline or equivalent practical experience in UX/UI design

Experience 

• 9 years solving UX problems in eCommerce
• 5 years leading teams in large complex taxonomies
• 9 years leading UX teams on complex deliverables aligned with business goals

Preferred Qualifications

 

Experience

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Proficiency in using analytics and customer insights to enhance digital experiences
• Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.