What are the responsibilities and job description for the First Line Supervisor position at Sales and Marketing Partners?
We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused.The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.ResponsibilitiesSet goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceHire and train new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arisesRequirementsProven experience as a Supervisor or relevant roleFamiliarity with company policies and legal guidelines of the fieldAbility to learn a variety of job descriptionsExcellent communication and interpersonal skillsOutstanding organizational and leadership skillsGood knowledge of MS OfficeDiploma/Certificate in first line management or relevant fieldHigh school diploma; BSc/BA in management or relevant discipline will be considered an advantage
Salary : $45,000 - $50,000