What are the responsibilities and job description for the Account Manager/ Franchise Training and Support/ Customer Relations position at Sales and Marketing Company?
Our client, representing the largest franchised commercial cleaning company in the world, and the Official Cleaning Company for the PGA of America, Dallas Cowboys, and Tampa Bay Lightning, is seeking Operations candidates with a successful record of success.
Franchisee Training & Support •
Participate in the training of all new franchisees and retrain/coach/develop your Franchise Team, as necessary. This includes classroom, hands-on, and the following field activities: • Visit job sites and assist your Team with start-ups and transfers. Spend as much time as necessary to ensure customer satisfaction. • Visit job sites and assist your Team with first-time floor work, and more if necessary • Keep up with current developments in cleaning technology and procedures and advise your Team of new techniques, supplies, and equipment.
Conduct walk-throughs and follow up with new customers. Work closely with your Team to ensure a smooth start-up of new customers. • Spend an appropriate amount of time with your Team reviewing procedures and the efficiency or quality of their work. The franchisees to be visited will be determined in conjunction with the Regional Director or the Regional Operations Manager.
Customer Relations •
Maintain high levels of customer satisfaction. Spend as much time as necessary to ensure customer satisfaction. • Visit your largest customers regularly to examine the quality of work and measure customer satisfaction. • Assist Customer Service with customer phone surveys on a regular basis. • Respond quickly to customers reporting problems. Follow up with franchisees and customers to assure any problems are corrected (and do not reoccur again) as soon as possible. • Coordinate all customer transfers and cancellations.
To learn more about the company, please visit http://www.janiking.com.
Compensation: Base salary, bonuses, awards, cruises, and a benefits package, including an outstanding paid time off program = GREAT OPPORTUNITY! No overnight travel.
Base $50,000. Total comp in the $65-70k range
The right candidate will possess:
Superior customer service aptitude, including excellent people skills and sensitivity
Strong work ethic – willingness to go the extra mile for your customers and work flexible hours
Highly polished, professional appearance and demeanor
Knowledge in the commercial cleaning industry or the desire to learn all aspects of commercial cleaning
The ability to lead, direct and motivate
Excellent verbal and written communication skills
Confidence and ability to provide on-site training
Salary : $65,000 - $70,000