What are the responsibilities and job description for the Client Success Manager position at Salem Surround?
Overview
Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise.
The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.
Responsibilities
Client-Facing Support (External)
- Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
- Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
- Provide strategic and tactical support across:
- Digital marketing campaigns (approx. 50% of workload)
- Deliver insights, updates, and recommendations to improve campaign performance
- Respond quickly and effectively to client needs, acting as a true “go-to” problem solver
Internal Support & Execution
- Collaborate with internal teams to ensure seamless campaign implementation and reporting
- Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
- Support scheduling, workflow coordination, and project management across multiple campaigns
Digital Marketing Responsibilities
- Support and optimize campaigns across:
- Google Ads (search/display)
- SEO initiatives
- Website performance and updates
- Email marketing and drip campaigns
- Work closely with SEO partners/managers to ensure:
- Proper resource allocation
- Continuous improvement in rankings and performance for office websites
- Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy.
Content & Social Media Management
-
- Oversee and maintain social media platforms
- Plan and publish weekly posts
- Ensure consistent branding and messaging
- Maintain and update multiple office websites with fresh, relevant content
- Oversee and maintain social media platforms
Qualifications
- 2–5 years of experience in digital marketing, client success, or account management
- Strong working knowledge of:
- Google Ads
- SEO best practices
- Website CMS platforms - WordPress
- Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)
- Experience with Microsoft Office Suite:
- Excel (data tracking/reporting)
- PowerPoint (client presentations)
- Outlook (communication & scheduling)
- Familiarity with Canva or similar design tools
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills, especially in face-to-face client settings
- Ability to be both proactive and highly responsive in a deadline-driven environment
Key Traits for Success
- Highly responsive, “Johnny-on-the-spot” mindset
- Solutions-oriented with a strong sense of ownership
- Comfortable managing multiple priorities simultaneously
- Strong attention to detail and follow through
- Team player with a positive, client-first attitude
Benefits
Why Salem?
- Health, dental, vision and life insurance
- 401k retirement plan
- Paid holidays and vacation time
EEO Statement
Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer.
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