Ticket Operations Assistant

The Salem RidgeYaks are the Single A affiliate of the Boston Red Sox. We are seeking an organized, attentive, and outgoing individual to fill the position of Ticket Operations Assistant in Virginia’s beautiful Blue Ridge. The ideal candidate will be incredibly organized and communicative, have a willingness to learn, and represent the RidgeYaks in a professional, and friendly manner. The Ticket Operations Assistant will have the opportunity to gain exposure to all aspects of the team’s ticket office as well as the overall ticket operations. Ideally, the position would begin in mid February and run through the end of the season in mid September.

Requirements:

·         Bachelor’s degree in applicable field preferred

·         Strong communication, organization, and interpersonal skills

·         Passion for the product and providing excellent customer service

·         Ability to be coachable, with a desire to learn and excel

·         Ability to problem solve, work independently, and as a team

·         Knowledge of Tickets.com (preferred, but not required)

·         Knowledge of Kore CRM software (preferred, but not required)

Duties and Responsibilities:

·         Assist in day-to-day ticket operations including event creation, buyer type management, and fulfilling orders

·         Assist in print and distribution of season tickets, group tickets, and game day tickets

·         Responsible for supervising and assisting box office employees

·         Answer phones and assist walk-in customers

·         Troubleshoot ticket issues for customers

·         Meet sales goals as assigned

·         Provide efficient and accurate Will Call printing service

·         Management and setup of Will Call & Box Office (Day-of-Game)

·         Other duties as assigned 

Job Questions:

1.      Are you willing to relocate to Southwest Virginia?

2.      Do you have any experience with Tickets.com or any other Ticketing platform? (If with another, please specify)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.