Technical Support Analyst, District, Salem Public Schools [SY 2026-2027]

Technical Support Analyst, District, Salem Public Schools [SY 2026-2027]

About Salem Public Schools, where belonging leads to opportunity.

Salem is a small, diverse city with a proud maritime and immigrant history. Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at https://salemk12.org/.

What You’ll Do:

Salem Public Schools has an Instructional Technology Department that supports 21st century learning initiatives. Applicants will have the unique opportunity to join this team and help shape teaching and learning in a diverse, urban and historic city. In the Technical Support Analyst role, you will support all technology hardware and software in various schools around the district.

Role Responsibilities:

• Provides onsite and remote support for students and teachers at our 11 schools utilizing a ticketing system.
• Manages all aspects of the 1:1 programs including inventory and repairs for Chromebooks
• Handles deployment of Chromebooks and Google accounts for staff and students
• Monitors age and functionality of Chromebooks by grade level and coordinates fleet replacements as needed
• Assess and repairs classroom presentation equipment and escalates to our third-party vendor for repairs if needed
• Develops and follows workflows that will enhance the turnaround time for in house and warranty repairs.
• Assists and provides backup for other staff as needed, and other duties as required.

What You’ll Bring:

We are looking for candidates who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children’s lives through education. You’ll be right at home here if you are a reflective practitioner who values collaboration with colleagues and pushes yourself, your work and the people around you to the next level. We expect our SPS employees to:

• Hold a deep commitment to students and families and value diversity - The SPS community is vibrant, diverse in background, ethnicity, language, and perspective. You embrace and affirm the backgrounds of all members of the SPS community and view our diversity as a powerful resource that supports us each in learning and doing our best work.
• Hold high expectations for yourself, students, and colleagues – You see potential in all, especially our SPS students, and maintain high expectations for achievement, while providing the support necessary to meet that bar. You hold yourself to high expectations, modeling SPS values and seeking opportunities to continuously improve.
• Build authentic, caring relationships with colleagues, students, and families – You build strong relationships across students, families, and colleagues that are collaborative in nature and contribute to the individual and collective success of SPS. You partner with families and colleagues to make decisions in the best interest of students and learning.
• Embrace feedback – You are a reflective practitioner who learns from failure, using mistakes and challenges as opportunities for growth. You model persistence and growth mindset and thrive in a culture of feedback.

Job Requirements:

• Associates Degree in a related field or three years experience; or any equivalent combination of education and experience which demonstrates the requisite skills, abilities and knowledge.
• Fluency in Spanish is a plus
• Bilingual, candidates of color are strongly encouraged to apply
• Current authorization to work in the United States

Equal Opportunity Employer

Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.