Patient Access Specialist I, Rehabilitation Administration

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Rehabilitation Administration
Position Type: Full Time, 40 hours/week, Non-Exempt
Schedule: 10:00 am - 6:30 pm, Monday - Friday, five 8-hour shifts

Your role with us

As a patient access specialist I at Salem Health, you’ll be the first point of contact for patients at our outpatient rehabilitation facilities, playing a vital role in ensuring their care journey begins smoothly and efficiently. From scheduling appointments to verifying insurance and communicating with clinical teams, your work helps create a seamless experience for every patient. We’re looking for empathetic, detail-oriented professionals who thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional customer service.

What you'll do

• Schedule rehab appointments, verify physician orders, and manage authorization needs with accuracy and attention to detail.
• Confirm insurance eligibility, collect patient payments, and support financial assistance applications while addressing inquiries professionally.
• Participate in Lean initiatives to streamline workflows and enhance patient experience.
• Send and monitor therapy plans of care, ensuring timely documentation and follow-up with referring providers.
• Provide friendly, professional communication to patients, insurance companies, and clinical staff, ensuring a positive experience at every touchpoint.

Additional information

• High school diploma or GED preferred.
• Minimum of 1 year experience in appointment scheduling; healthcare scheduling experience preferred.
• Proficient keyboarding skills (45 WPM).
• Basic understanding of medical terminology and billing codes (ICD-10, CPT) preferred.
• Working knowledge of Microsoft Office products.
• Exceptional customer service and communication skills; medical customer service experience preferred.
• Ability to work independently and with individuals from diverse backgrounds.
• Strong critical thinking and problem-solving abilities.
• Must be able to work in a fast-paced environment with frequent phone calls and interruptions. Experience with multi-line phones preferred.
• Commitment to maintaining confidentiality of patient and organizational information.
• Preferred understanding of insurance plans including HMO, PPO, Medicare, Medicaid, workers compensation, and other third-party payers.
• Demonstrates teamwork, a positive attitude, and effective conflict resolution skills.
• Capable of managing multiple priorities in a busy, multidisciplinary setting while maintaining productivity and quality.

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.