Dispatcher, Security

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Security
Position Type: Unscheduled/per diem, Non-Exempt
Schedule: Variable

Your role with us

As a Dispatcher at Salem Health, you’ll be at the heart of our safety and security operations, ensuring a positive, secure environment for patients, visitors, and staff. In this vital role, you’ll serve as the central communicator, connecting field officers with critical information and providing top-tier support to those we serve. You'll help safeguard Salem Health’s property and interests by proactively preventing security risks and coordinating swift responses when needed. If you thrive in fast-paced environments, have a keen eye for detail, and are passionate about keeping people safe, this is the role for you!

What you'll do

• Master Communicator: Manage and prioritize incoming communications via radio, phone, email, and fax. Keep field officers updated on real-time events and requests, ensuring accuracy and timeliness.
• Customer Service Pro: Assist patients, visitors, and staff with parking information, lost and found, badge access, and hospital safety alerts with a focus on friendly, solution-driven service.
• Access & Badge Control: Process and vet badge requests for employees, contractors, vendors, volunteers, and students, maintaining security standards.
• Accurate Data Management: Enter information into the security reporting system with precision. Organize and archive records in line with departmental procedures.
• Surveillance & Incident Response: Monitor video surveillance for suspicious activity and coordinate responses as needed. Respond to various alarms—infant abduction prevention, intrusion detection, duress alarms, and more—according to hospital protocols.

Required qualifications

• High school diploma or equivalent required.

Additional Information

• The ideal candidate will bring experience in one or more of the following areas: security, law enforcement, military, customer service, or call center environments.

• Proficiency in typing with a high level of accuracy (minimum 40 WPM).
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proven ability to multi-task and prioritize effectively, especially in high-pressure or time-sensitive situations.
• DPSST unarmed certification preferred or obtained within one month of hire.
• Complete an initial violence prevention and de-escalation course within months of hire.
• Basic Life Support certification required within three months of hire.
• NIMS HICS 100, 200 and 700 on-line certificates obtained within one year of hire.

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.