Referral Specialist- Diabetes Education

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Diabetes Education
Position Type: Full time, 40 hours/week, Non-Exempt
Schedule: 8:00 am – 5:00 pm, Monday – Friday

Your role with us

A diabetes education referral specialist serves as the central coordinator for patient referrals, ensuring provider orders are accurate, insurance eligibility and authorizations are secured and patients are appropriately scheduled for diabetes education services. The role combines referral processing, insurance verification, patient registration, scheduling, and customer service responsibilities while maintaining accurate documentation in Epic and collaborating with providers, patients and clinical teams to support timely access to care and reimbursement compliance.

What you'll do

• Verify physician orders for accuracy and compliance prior to transcription of orders.
• Address any order discrepancies by coordinating communication between provider’s office and Salem Health clinical staff.
• Determine if authorization is required, contacting appropriate individuals or insurance company.
• Insurance verification for registration and appointment reimbursement purposes.
• Use of WorkQue, Fax machine, Epic Inbasket, Rightfax (referral fax Outlook mailbox) to transcribe all faxed referrals to Epic appropriately.
• Completes workque assignments within appropriate timeframes.
• Accurately register patients as well as being able to identify payer authorization requirement.

Required qualifications

• One year of experience in an admitting office, clinic, physician or insurance office performing patient registration and insurance verification.

Additional information

• Previous EPIC Prelude and Cadence experience preferred.
• Keyboarding at 45 wpm and moderate understanding of medical terminology and billing codes (ICD-10 and CPT) preferred.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.