What are the responsibilities and job description for the Primary Care Resource Coordinator - Salem Health Medical Group position at Salem Health Hospitals & Clinics?
Description
Location Site: Salem Hospital Main Campus
Department: SHMG Family Practice Care Management
Position Type: Full Time (40 Hours/Week)
Start Time: 8:00am Monday- Friday
Salem Health Overview
Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!
Your Role With Us:
Primary Care Resource Coordinator
Primary Functions:
1. Patient Resource Coordination (70%)
- Works with care teams and patients to address non-clinical barriers to care (e.g., transportation, food, housing, finances).
- Follows up with patients to ensure support resources are effective.
- Acts as an expert on community resources and keeps care teams informed.
- Attends interdisciplinary team meetings as needed.
- Documents coordination efforts in the electronic medical record.
2. Outreach Coordination (10%)
- Contacts patients due for preventive care based on guidelines and initiatives.
- Sends bulk communications and schedules appointments.
- Tracks and reports on outreach effectiveness.
3. Primary Care Clinic Support (20%)
- Provides backup for medical office tasks during busy periods (registration, calls, scheduling).
- Manages work queues and registration denials.
- Assists patients with MyChart and performs follow-up calls.
- Supports special projects and schedules preventive visits.
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Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified positions
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria
- Impressive discounts offered by Nike, Adidas, Carhartt and others
Background/Expertise:
Education:
- High School Diploma or Equivalent required. Advanced degree preferred.
Experience:
- Minimum of 1 year medical office experience in ambulatory clinic setting preferred.
- Traditional Health Worker, Community Health Worker, or Patient Navigator training preferred.
Special knowledge, skills, & abilities:
- Understands and can apply care management and coordination concepts, methods, and tasks.
- Ability to apply eligibility requirements, regulations, and policies and procedures to care coordination activities.
- Expert knowledge of community resources.
- Ability to connect with diverse populations to address unique needs.
- Strong interpersonal and communication skills, utilizing sensitivity, confidentiality and tact
- Excellent computer skills including strong expertise in Microsoft Office, PC based spreadsheets and electronic health records.
- Must be self-directed and able to exercise judgment in prioritization. Must work with high degree of accuracy.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
