Medical Office Assistant - Urgent Care

Location Site: Salem Hospital Main Campus

Department: SH Urgent Care

Position Type: Unscheduled

Start Time: Variable

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!

Your Role With Us:

Medical Office Assistant- Urgent Care Clinic

Key Responsibilities:

• Patient Interaction:
  • Greet patients and visitors, provide directions, and deliver courteous service.
  • Assist patients with scheduling, follow-ups, and referrals.
• Phone & Communication:
  • Operate the telephone and paging systems, screen/direct calls, and relay messages professionally.
• Scheduling & Registration:
  • Verify physician orders, schedule appointments efficiently, and handle no-shows or late arrivals.
  • Register patients with high accuracy, ensuring proper identification and information gathering.
• Insurance & Billing:
  • Verify insurance benefits, collect co-pays, and assist with payment plans.
  • Obtain authorizations and ensure accurate recording of diagnoses and ICD codes.
• Patient Records:
  • Maintain patient charts, comply with HIPAA regulations, and process medical records requests.
• Charge Entry & Workqueues:
  • Enter charges accurately, resolve work queue assignments promptly, and assist with department workflows.
• Template Management:
  • Edit and update scheduling templates to align with departmental needs.
• Data Collection & Reporting:
  • Compile data for performance improvement, scheduling, and other metrics.
• Inventory Management:
  • Maintain and order department supplies with a focus on cost-effectiveness.

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria
• Impressive discounts offered by Nike, Adidas, Carhartt and others

Background/Expertise:

Education:

High School Diploma or Equival - Or 5 years of experience in a healthcare setting

Experience:

Previous outpatient medical clinic front office experience.

Special knowledge, skills, & abilities:

1. Exceptional computer skills and the ability to quickly master multiple computer programs required.

2. Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required.

3. Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting.

4. Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills.

5. Must have the ability to hold information in confidence.

6. Must have appropriate manner, conduct and grooming and present a professional image.

7. Previous EPIC experience a plus.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org