What are the responsibilities and job description for the Parts Counter Technician position at Salem Farm Supply, Inc.?
Randall Implements co. is now part of the Salem Farm Supply family of dealerships!
With a proud legacy dating back to 1953, Salem Farm Supply and Randall Implements have built their reputations on their farmer-focused service and support, growing to five locations across Eastern New York and Western New England.
As part of this trusted network, Randall Implements continues to serve the Mohawk Valley, Capital District, and Southern Adirondacks from its Fultonville, NY location.
As an authorized dealer for Kubota, Case IH, Krone, and Landpride, Randall Implements is backed by the experience, resources, and customer-first values that define Salem Farm Supply—living up to the shared motto: “Our Service Sells Since 1953.”
Position Overview
The Parts Technician (Parts Counter Person) plays a pivotal role in ensuring the seamless flow of repair and maintenance operations across our dealership locations. This position is not just about managing inventory or handling transactions—it is a dynamic role that requires strong technical knowledge, excellent customer service skills, and meticulous organizational abilities.
In this role, you will serve as a key member of the parts department, working closely with customers and service technicians to provide the essential components needed to keep equipment operating efficiently. Whether assisting a customer in finding the correct part, coordinating with technicians to ensure timely repairs, or maintaining accurate inventory records, your expertise will directly contribute to service department productivity and overall customer satisfaction.
Key Responsibilities
Assist customers and service technicians in locating and identifying correct parts.
Take and process parts orders over the phone and in person.
Receive incoming parts shipments and verify orders.
Process parts sales and maintain accurate transaction records.
Maintain organized inventory and assist with inventory control procedures.
Coordinate with the service department to ensure timely repairs and service completion.
Strategically order parts and supplies through represented brands to meet customer demand and seasonal needs.
Maintain a positive work environment that promotes excellent customer service and satisfaction.
Perform additional duties as assigned.
Qualifications & Experience
- Strong customer service skills with the ability to address inquiries and resolve issues promptly.
- Proficiency in inventory control, data entry, and general computer systems.
- Strong organizational and communication skills.
- Familiarity with agricultural, turf, and/or industrial equipment systems or components is a plus.
- Previous machinery or equipment parts experience preferred but not required (training will be provided).
Physical Requirements
Ability to communicate clearly and effectively with customers and team members.
Ability to sit or stand for extended periods.
Ability to use computers, tablets, and mobile devices.
Ability to wear required personal protective equipment (PPE) when necessary.
Ability to lift up to 60 pounds (team lift when necessary).
Schedule: Monday–Friday, 8am-5pm. Rotating Saturday 8am-12pm
License/Certification
Valid Driver's License (Required)
Pay: $19.50 - $22.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Profit sharing
- Vision insurance
Pay: $19.50 - $22.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $20 - $23