What are the responsibilities and job description for the Network Support Specialist position at Salem Clinic P C?
Salem Clinic Main | 2020 Capitol St Ne, Salem OR 97301
Job Summary: Seeking an outgoing, driven individual with excellent customer service support, and who enjoys working with a successful team, has the ability to multitask, and thrives working in a fast-paced IS environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities. This is combined position is responsible in dealing with all the technical issues that come in from various departments throughout the clinic.
Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):
- 401(k) retirement plan- 10% employer contribution
- 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
- Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
- Health Reimbursement Account
- Life & Long-term Disability Insurance
- Paid time off & Holiday pay
- Flexible Spending Account
- Athletic & Weight Management Club Credits
- Bilingual pay differential program (3% wage increase if qualified)
Required Knowledge, Skills, Abilities:
- Computer knowledge and keyboarding experience.
- Ability to work independently with minimal supervision within an office setting.
- Ability to handle multiple tasks, prioritizes workload, and meets deadlines.
- Excellent verbal and written communication skills.
- Ability to analyze information, solves problems, and makes decisions using reasonable and logical judgement.
- 1 year or more of technical and administrative support in IS and/or Healthcare environment.
- 1 year or more of experience with Microsoft Office products, Citrix, and Epic systems.
- 1 year or more of help desk duties in a healthcare environment.
- 1 year or more of experience with VOIP management.
- 1 year or more of hardware support and troubleshooting.
Preferred Qualifications:
- A bachelor’s degree in Computer Science/Computer Programming.
- 2 years or more of technical and administrative support in an IS environment.
- 2 year or more of experience in a healthcare environment.
- 2 year or more of experience with Citrix, Epic, Cisco and Active Directory.
- 2 year or more of experience with Cisco UCCX, Cisco CUCM, and Cisco CUIC.
Essential Functions:
- Diagnose network/desktop hardware/software problems over the phone.
- Support technical issues involving Citrix, Epic, Cisco and Microsoft's applications
- Enter trouble tickets into helpdesk work queue program.
- Support Cisco Finesse and Call Manager System.
- Provide network access, user administration and security for various computer systems.
- Work with various insurance vendors to assist users during setup.
- Follow up on issues called into helpdesk.
- Support virtual environments built on Citrix.
- Document internal processes and procedures related to duties and responsibilities
Other Duties: Assist with the Telephone system, minimal repairs to faxes and copiers, and other duties assigned.
Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.
M-F | 8-5 with on call rotation
40 hours/week
