Care Team Assistant

Do you enjoy caring for others and building relationships with patients, providers and peers? Join our team! Our care team assistants are an important part of the Salem Clinic family!

Full time opening at:

Salem Clinic South | 2531 Boone Rd SE, Salem OR 97306 

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution 
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees. 
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account 
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential     program (3% wage increase if qualified)

Job Summary:   Provides direct hands-on and clerical support to healthcare providers and nursing staff. This position’s goal is to help improve our patient’s experience of care. 

Required Knowledge, Skills, Abilities:

• High School diploma or GED.
• Ability to maintain confidentiality.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.  
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate clearly.  Ability to read, understand, and respond to detailed oral and written instructions.   Ask clarifying questions as necessary.
• Ability to be flexible and adaptable to work volume.
• Ability to recognize problems and share ideas for solutions.  Good judgment and decision making skills.
• Ability to utilize computer programs and the ability to type at least 30 wpm.
• Ability to provide a wide range of clerical tasks including photocopying, faxing, management of records, entering and retrieving information from EPIC.
• Must be a team player, have a positive attitude, and be detail oriented.
• Must be highly organized and able to plan day to day workload in order to meet the demands of the position without direct supervision.
• Ability to coordinate communication between patients, their families, and the care team.
• Ability to prioritize, multitask, and handle frequent interruptions.

 Preferred Qualifications:  

• Experience working in a medical office/clinic setting.
• Knowledge of medical practice and medical terminology
• Bilingual 

Essential Functions:

• Morning Check-in with team.
• Check provider boxes and separate documents.
• Makes follow up phone calls to outside specialists for consult notes or see if patient scheduled. 
• Surgical Clearance Forms: Fax/Call once approved 
• FMLA paperwork: Fill out, obtain ROI’s
• Prepare nursing home and home health orders.
• Faxes documents or locates fax numbers for nursing. (Pharmacies, care facilities, outside providers etc.)
• Reschedules patients if appointment is unexpectedly cancelled.
• Manages Immunization data in ALERT. (Entering historical immunizations, inactivating patients, print out most current VIS as needed.)
• Makes follow up phone calls for Health Maintenance items (e.g. Fit Kits, overdue immunizations).
• Assists with monitoring metrics (working metric reports; may involve calling patients, scheduling and/or placing orders).
• Assists with scrubbing the charts prior to the visit to check Health Maintenance, etc. 
• Assists with prior authorizations including Rx Refill as needed.
• Schedules follow up appointments before patient leaves the office or under the direction of the provider.
• Assists with abstracting patient information and entering outside information (i.e. diabetic retinal exam results).
• Fills out referral forms, prints office visit note and faxes appropriately
• Writes patient letters under the direction of the provider.
• Prints off medical records as requested by nursing staff or providers. 
• Maintains supply of handouts; copying as needed.
• Preps hardcopy prescriptions for pickup (Look up UDS and pain contract /material risk and attach as needed, fill out half sheets, call patients to advise that their prescriptions are ready).
• Enters supply orders for department  and puts away supplies as they come in.
• Stock and clean medication/supply room.
• Escorts/monitors drug reps and assists in obtaining the provider’s signature (department specific).
• Assists with courtesy calls as able (patients needing help to cars).
• Replaces sharps containers when full.
• Help clean exam rooms for quick turn over.
• Print out after visit summary and give to patients at the end of appointment.
• Assist with/ Perform Retinal eye exam (on the job training available).
• Act as a medical chaperone as needed by provider request.
• Assists with other clerical/supportive duties as determined by Nursing Administration.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.