The Spa Facilitator is responsible for maintaining the cleanliness, organization, and overall guest experience within the spa, locker rooms, pool area, and relaxation spaces. The Spa Facilitator plays a key role in supporting the daily operations of the spa and ensuring guests always receive Five-Star service. Spa Operations - Maintain cleanliness and presentation of the spa locker rooms, lounges, Rasul. Pool, and all common spa areas.
- Replenish amenities, towels, and supplies throughout the day.
- Greeting guests warmly, provide directions, and offer assistance in a courteous and professional manner.
- Ensure that all guests are consistently provided with Forbes Five-Star service and support.
- Address guests needs promptly and courteously; escalate concerns to management as needed.
- Support spa staff and providers with setup, breakdown, and restocking as necessary.
- Participate in group booking preparations as directed by spa leadership.
- Assist with special spa events and seasonal setup as needed.
Systems and Maintenance - Follow all Spa SOPs related to cleaning, stocking, and guest service.
- Report any maintenance concerns promptly to management.
- Support inventory control by notifying supervisors of low stock levels.
Team Support - Work cooperatively with fellow team members to ensure the spa operates smoothly.
- Follow daily, weekly, and monthly cleaning checklists.
- Communicate effectively with Spa Concierge, Technicians, and Management.
Requirements - The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel; must be able to lift and move up to 25 pounds. The employee must be able to see differences between widths and length lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma
- Previous Spa/Hospitality experience
- Customer care or relations experience
- Must be able to work effectively in a fast-paced, guest-facing environment.
- Ability to multitask and manage frequent interruptions.
- Must maintain a polished and professional appearance and demeanor.
- Must be available to work weekends, holidays, and varied shifts based on business needs.
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