Resort Manager

POSITION OBJECTIVE 

The Resort Manager oversees the Front Office, Housekeeping, Spa, Kids Club (Banyan Buddies), Pool, Engineering, and Food & Beverage. 

ESSENTIAL JOB FUNCTIONS 

• Plan and manage the operations of the Resort to achieve high levels of guest and member satisfaction through personalized service and prompt issuer solution, while meeting/exceeding financial goals.
• Maintain a high-level of positive and professional approach with associates and guests.
• Establish and maintain established revenue strategy and forecasting, while identifying ways to grow Resort revenue, Occupancy, RevPAR, and ADR.
• Staying aware of competitor strategies
• Control labor and resort expenditures.
• Set performance goals for staff including department managers.
• Recruit, train and motivate staff to be optimal in their respective departments and deliver exceptional service.
• Perform administrative duties including reading and writing reports, orally communicating with guests, managers, corporate office, local associations, etc.
• Critically review reports of occupancy, revenues.
• Make judgments and implement changes to maximize profits. 
• Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.
• Formulate complex reports. Communicate with the public, staff, corporate office and owners.
• Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Conduct Performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain positive public image for PGA National Resort
• Meet with potential and current clients and promote the resort.
• Communicate both verbally and in writing to provide clear direction to staff.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. 
• Greet and maintain rapport with associates and customers.
• Appropriately handle associate issues in conjunction with Human Resources following PGA National policies.
• Perform any other job-related duties as assigned
• Oversee and respond to all guest feedback including surveys, internal reporting and social media reviews
• Assumes full leadership responsibilities during Managing Director’s absence
• Ensure compliance with company policies, health and safety regulations, and local laws.

REQUIRED SKILLS AND ABILITIES  

• Must have the ability to communicate in English. Self-starting personality with an even disposition. 
• Maintain a professional appearance and manner at all times.
• Communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. 
• Able to set priorities, plan, organize, and delegate. 
• Written communication skills to be concise, well organized, complete, and clear. 
• Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead. 
• Ability to work effectively under time constraints and deadlines.  
• Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
• Ability to work long and flexible hours including holidays and weekends

FINANCIAL SKILLS 

• Ability to work with mathematical concepts such as probability and statistical inference. 
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to forecast and budget multiple departments, understand and manage a P&L
• Responsible for forecasting and budgeting in ProfitSword and labor management system.
• Familiarity with Agilysys, ProfitSword, Sage, ADP Workforce, Hotel Effectiveness preferred.

REASONING ABILITIES 

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to remain calm under pressure and make sound, timely decisions during emergencies or challenging situations; demonstrates adaptability and resourcefulness in resolving unexpected issues

OTHER SKILLS AND ABILITIES 

• Knowledge of general accounting principles, experience with personal computers, general office equipment.

PHYSICAL DEMANDS 

• Regularly stand, walk, and talk. 
• The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone.

QUALIFICATIONS 

• Bachelor’s degree in hospitality management or related field (preferred)
• Minimum 5 years of experience in Resort Leadership Operations in a Luxury Hotel (preferred)
• Strong leadership, communication and problem-solving skills
• Proficiency in property management systems and Microsoft Office Suite