Assistant In-Room Dining Manager

Salamander Middleburg | Middleburg, VA

Lead exceptional service. Create memorable guest experiences.

Salamander Middleburg is seeking an Assistant In-Room Dining Manager to help lead our In-Room Dining team and deliver personalized service that reflects Forbes Five-Star standards. This hands-on leadership role supports daily operations, VIP amenities, and honor bar service while developing a team that anticipates guest needs and takes pride in every detail.

About the Role

The Assistant In-Room Dining Manager supports the department’s service, staffing, and financial goals. From a perfectly presented dining experience to a thoughtfully arranged VIP amenities, you will help ensure every delivery is accurate, timely, and memorable.

Key Responsibilities

• Lead daily In-Room Dining operations, including order taking, preparation coordination, delivery, presentation, and tray retrieval.

• Coach and develop Service Professionals through daily briefings, hands-on training, and timely feedback.

• Drive Forbes service standards through consistent execution, service observations, and follow-up coaching.

• Coordinate VIP and special occasion amenities with Culinary, Front Office, Housekeeping, and other departments, ensuring accurate details and timely delivery.

• Oversee honor bar replenishment, inventory, product rotation, expiration checks, and accurate guest charges.

• Monitor food and beverage quality, temperature, presentation, and delivery times.

• Respond promptly to guest requests and concerns, resolving issues professionally and following through to ensure satisfaction.

• Support scheduling and daily assignments based on occupancy, anticipated demand, and service needs.

• Help manage labor, inventory, purchasing, waste, and departmental expenses.

• Promote menu knowledge, thoughtful recommendations, and appropriate upselling.

• Maintain cleanliness, organization, food safety, and proper handling of equipment.

• Support hiring, onboarding, performance feedback, and accountability for departmental expectations.

• Step into service as needed and support your team and other food and beverage operations when required.

Qualifications

• Previous food and beverage supervisory or management experience, preferably in a luxury hotel or resort.

• Experience in in-room dining, VIP amenities, or honor bar operations preferred.

• Familiarity with Forbes service standards and a commitment to personalized guest service.

• Strong leadership, communication, organization, and problem-solving skills.

• Ability to manage competing priorities while maintaining attention to detail.

• Working knowledge of point-of-sale systems, inventory controls, and food safety practices.

• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

What Makes You a Great Fit

You lead by example, remain composed during busy service periods, and enjoy helping others succeed. You understand that luxury service comes from anticipating needs, following through, and delivering the small details consistently.

Join Salamander Middleburg and help create exceptional dining experiences, one guest and one delivery at a time.

Equal Opportunity Employer:
Salamander Hotels & Resorts is an equal opportunity employer. All employment decisions, including hiring, promotion, discipline, and termination, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

IND123