Overnight Manager

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

The Night Manager oversees the night operations of the hotel, ensuring a smooth, efficient, and secure environment for guests and staff. This role involves managing the front desk, handling guest issues, coordinating with night staff, and ensuring compliance with operational standards and safety protocols.

Key Responsibilities:

Guest Experience & Service Excellence

• Ensure personalized and anticipatory guest service at every touchpoint by proactively building relationships and connections with guests. 
• Address guest concerns and resolve complaints with professionalism and discretion.
• Champion Forbes standards throughout the department.
• Empowers team members to deliver the ultimate guest experience. 
• Owns and handles seamless delivery of guest requests, problems and complaints.  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 
• Maintains high visibility in public areas.
• Interacts with guests to obtain feedback on product quality and service levels. 
• Effectively responds to and handles guest requests, problems and complaints. 
• Filters and actions all incoming guest requests (e-mail, phone calls, texts). 
• Filters and actions all internal requests (e-mail, phone calls, texts). 
• Ensures adherence to all guest billing and credit procedures in the front office department. 
• Reviews high balance report and follow up on credit problems. 
• Maximize room allocation and utilization of inventory.
• Thoroughly research, coordinate any pre-arrival requests in collaboration with the Guest Experience Curators.

Team Leadership & Development

• Supports Assistant Director of Front Office with all tasks. 
• Recruit, train, and mentor front office team members to ensure they are focused on their core responsibilities in order to exceed service standards. 
• Create a culture of excellence, engagement, and accountability.
• Conduct regular performance evaluations and provide coaching.

Operations Management

• Oversee daily front office operations, including check-ins, check-outs, room assignments, VIP arrivals, and group movements.
• Manage room inventory and collaborate with Housekeeping and Reservations to ensure readiness.
• Ensure proper staffing, scheduling, and labor cost management.
• Oversees bell team and collaborates with Valet Manager on front drive operations. 

Financial & Administrative Duties

• Develop and manage department budget, forecasts, and productivity goals.
• Review billing, folio accuracy, cash handling, and ensure adherence to audit and compliance standards.
• Maintain accurate records and generate reports for senior leadership.

Collaboration & Communication

• Act as the liaison between the front office and all other departments, including Housekeeping, Engineering, Sales, and F&B.
• Lead or participate in daily operational meetings and briefings.
• Coordinate VIP and special guest stay with the concierge and guest relations team.

Qualifications:

• Education: Bachelor's degree in hospitality management or related field preferred.
• Experience: Minimum 3–5 years of management experience in luxury hotel front office operations.
• Skills:
  • Exceptional leadership and interpersonal communication
  • Strong knowledge of PMS systems (e.g., Opera Cloud, SynXis)
  • High level of discretion, professionalism, and guest empathy
  • Proficiency in Microsoft Office Suite
  • Multilingual abilities a plus
  • Problem solver, quick on their feet 
  • Confident 
  • Resilient
  • Guest centric mindset
  • Proactively seeks to connect 
  • Ability to manage and motivate diverse team. 

Preferred Attributes:

• Previous luxury background is required and desirable
• Familiarity with Washington, DC luxury clientele and international guest expectations
• Commitment to continuous improvement and innovation in guest service

Working Conditions:

• Must be available to work weekends, holidays, and flexible shifts as business demands
• Ability to stand for extended periods and work in a fast-paced environment

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.