Assistant Director of Front Office

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. 

POSITION OBJECTIVE

• Lead guest experience curators, guest service agents, bell team, door team and departmental leaders.
• Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. 
• Enables concierge to build relationship with key local partners.
• Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality.
• Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence
• Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service.
• Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. 
• Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.  
• Ensures employees have the proper supplies and uniforms. 
• Creation and facilitation of human capital needs and performance management.
• Improves service by communicating and assisting employees to understand guest needs. 
• Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests.  A process driven mind. 

EDUCATION/EXPERIENCE

• A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required.
• Bachelor’s Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred.
• Minimum 5 years' experience in Front Office and Guest Services. 
• Minimum 1 year experience as Department Head.
• Knowledge of Opera, Micros and HotSOS, is not required but desirable.
• Previous luxury background is required and desirable 

• Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. 
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written communication skills including proper grammar and professional writing.
• Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners.
• Ability to effectively communicate in English.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to lift and move up to 25 pounds. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to maintain a calm demeanor at all times

 Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.