Operations Manager, Outbound

Salary Range $73,000 - $95,000*

Job Description

Who We Are:

Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels.

Job Summary

The Operations Manager at our Pottsville, PA Distribution Center provides leadership and direction for the planning and execution of all distribution operations, including Inbound, Outbound, Inventory Control and Returns, as well as other areas as needed. This position is responsible for the safety, performance, and engagement of the shift they oversee. The Operations Manager will also work cross functionally with other teams to improve customer experience, ensuring that customer orders are delivered in the way that they expect from Saks Global.

Job Responsibilities

• Develop, implement, and execute specific operational strategies and partner with peers and corporate business partners within the Saks OFF 5th team to best serve the customer.
• Effectively interact in a team environment with a broad range of people, from hourly associates to senior leadership.
• Flexible in working different shift schedules to include nights and weekends.
• Oversee the operation of the Perfect Pick fulfillment system along with supporting systems and Manhattan WMS to hit key fulfillment center objectives and metrics.
• Make recommendations and assist in formulation of departmental objectives, policies, and plans.
• Plan, examine, analyze and evaluate fulfillment center operations with respect to productivity standards, safety, and customer support.
• Evaluate current fulfillment center procedures; identify and resolve operational problems; ensure company standards are met.
• Assist in the creation and implementation of training programs for associates to include improving communication between departments and associate development of supervisory skills, interpersonal skills, and technical skills.
• Hold a team of hourly and salaried associates accountable to the fulfillment center KPIs and SLAs.
  
  

Job Requirements

• Bachelor’s degree in Engineering, Business, Logistics, Supply Chain, or another related field.
• 3 years of qualitative/quantitative experience in Supply Chain, Operations, Transportation, or Inventory Management.
• Knowledge and experience working with automated order fulfillment systems.
• Knowledge of WMS systems, quality and productivity measurements & processes.
• Excellent written and verbal communications skills.
• Ability to articulate your position and achieve buy in.
• Solid organizational and inter-personal skills with the ability to foster productive relationships at every level.
• Creative problem-solving ability and multi-tasking competing priorities.
• Ability to work with technical and non-technical business owners to overcome obstacles and deliver results.
• Must have understanding of English language both written and verbal. Must be able to communicate understanding of English during the interview process.
  
  

Your Life And Career At Saks

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital and corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount
  
  

Thank you for your interest in Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.