Group Alterations Manager

Salary Range $103,000 - $139,000*

Job Description

The Group Alterations Manager is responsible for overseeing a defined group of stores within a region based on geography and volume with a focus on workload balance and strategic oversight to support operational excellence, people development, quality and consistency, business results and services across alterations within their designated region. This role acts as a strategic partner between Store Alterations Managers and Regional Alterations Lead ensuring consistent execution and alignment with Saks Global brand standards, customer experience goals, and regional business priorities.

Leadership & Oversight

• Lead and manage a store alterations managers across assigned store locations.
• Monitor business performance (workroom sales, productivity, waived fees, staffing) and provide action plans for
  
  

improvement.

• Serve as the primary point of contact for alterations escalation within the designated stores, fostering
  
  

collaboration between store leadership, merchandising, and customer service teams.

• Conduct regular site visits and virtual check-ins to ensure consistency with Saks Global alterations standards,
  
  

morale, and efficiency across teams.

• Identify operational gaps and implement best practices among stores.
• Serve as a communication bridge between Regional Alterations Lead and store teams.
• Cascade priorities, initiatives, and feedback from leadership to stores
  
  

Operations

• Ensure all alterations meet quality standards through regular audits, training, and customer feedback reviews.
• Partner with store alterations managers and supervisors to support high performing alterations teams.
• Partner with logistics and inventory teams to streamline garment flow between stores and the central hub.
• Implement standardized procedures and processes in designated store locations
  
  

Talent Development & Training

• Support the coaching and development of Store Alterations Managers
• Support hiring, onboarding, and performance management of alterations staff across the assigned stores.
• Provide coaching, training, and career development pathways for tailoring professionals.
• Champion a culture of inclusion, belonging, and high performance.
• Assist Store Alterations Managers with performance reviews, progressive discipline and succession planning
• Support Alterations Academy Internship Program across banners
  
  

Strategic Collaboration

• Monitor KPIs (turnaround time, customer satisfaction, quality issues) and implement continuous improvement
  
  

initiatives.

• Support implementation of enterprise-wide alterations tools, tech, or process enhancements.
• Prepare performance reports for assigned stores (productivity, revenue, waived fees and vendor chargeback)
• Analyze sales and labor reports to optimize staffing and productivity across designated stores
  
  

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.