Cashier Host/Hostess

Job Overview:

As a Host/Hostess at Sakaki Izakaya, you will be the first point of contact for our guests, ensuring a welcoming and positive experience from the moment they arrive. You will assist in managing reservations, greeting guests, and guiding them to their tables in a timely and friendly manner. Your role is essential to ensuring smooth operations and high-quality customer service in a busy restaurant environment.

Key Responsibilities

Guest Greeting & Seating:

• Warmly greet guests as they enter the restaurant.
• Assist in managing the flow of guests by guiding them to their assigned tables.
• Provide guests with menus and offer a brief introduction to the dining experience.

Reservation Management:

• Take and manage reservations through phone calls, online platforms, and in-person inquiries.
• Confirm bookings and handle any special requests or arrangements.
• Maintain an organized reservation system to optimize seating arrangements and minimize wait times.

Customer Service:

• Ensure all guests feel welcomed and cared for throughout their visit.
• Address customer concerns or direct them to the appropriate team members when needed.
• Assist with menu questions and make recommendations based on guest preferences.

Maintaining the Host Area:

• Keep the entrance and waiting area neat and organized.
• Monitor the waitlist and communicate wait times to guests accurately.
• Ensure the restaurant’s atmosphere is inviting and comfortable for guests.

Communication & Team Collaboration:

• Communicate guest needs and seating arrangements with the waitstaff, kitchen, and management team.
• Assist with coordinating special events or group bookings.
• Help other team members as needed during busy periods.

Handling Payments:

• Present the check to guests and assist with the payment process, including handling cash and credit cards..

Qualifications

Experience:

• Previous experience in a customer-facing role, such as a host, server, or front desk, is preferred but not required.
• Experience in the restaurant or hospitality industry is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.

Availability:

• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Employee discounts on meals
• Opportunities for advancement within the company
• Friendly and supportive work environment

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Shift:

• Evening shift

Work Location: In person

Salary : $15