Store Manager for St. Vincent de Paul West Bend

Organizational Overview:

St. Vincent de Paul of Washington County (SVDPWC) is a nonprofit organization committed to serving neighbors in need through community-driven support, donations, and volunteerism. Our thrift stores generate critical resources that help fund outreach and provide direct assistance to individuals and families throughout Washington County. We are a mission-driven organization dedicated to compassion, dignity, responsible stewardship, and practical help.

Position Summary:

SVDPWC is seeking an experienced, hands-on Store Manager to lead the overall performance and daily operations of an assigned thrift store. This position is responsible for achieving sales and net-income goals, managing the approved store budget, developing a strong team, maintaining effective store operations, and ensuring excellent service to customers and donors. The Store Manager serves as the leader of the entire store and is accountable for creating a positive, productive, safe, and mission-focused environment for employees, volunteers, customers, donors, and the neighbors we serve. The ideal candidate combines strong business judgment with people leadership, operational discipline, and a genuine commitment to the mission of St. Vincent de Paul.

Essential Duties and Responsibilities:

Sales, Financial Performance & Budget Management

· Lead the store toward approved sales, net-income, and budget goals.

· Understand annual and monthly sales budgets and establish clear daily, weekly, and monthly sales expectations.

· Monitor sales performance, Profit & Loss information, payroll, staffing costs, supplies, and other controllable expenses.

· Identify opportunities to increase sales, improve profitability, reduce unnecessary expense, and strengthen operational performance.

· Develop and implement action plans when financial results are below expectations and communicate significant concerns or opportunities to the General Manager.

· Protect organizational property, donated merchandise, and financial resources through responsible stewardship and adherence to purchasing and approval procedures.

Employee Leadership & Development

· Supervise Assistant Managers, Store Leads, employees, and volunteers while maintaining appropriate leadership coverage throughout operating hours.

· Train, schedule, coach, and develop employees according to organizational procedures.

· Maintain appropriate staffing levels and create effective schedules while responsibly managing payroll.

· Set clear expectations, provide regular feedback, recognize strong performance, and address attendance, conduct, performance, and productivity concerns promptly and consistently.

· Complete required performance reviews and employee documentation on time.

· Cross-train employees, identify leadership potential, and develop Assistant Managers and Store Leads to take greater responsibility.

· Maintain professional boundaries and foster a workplace free from gossip, favoritism, bullying, retaliation, and disrespect.

Store Operations & Merchandising

· Maintain a clean, organized, safe, and welcoming store that meets SVDPWC standards.

· Ensure opening and closing procedures, register areas, fitting rooms, restrooms, entrances, donation areas, backrooms, docks, and sales floors are consistently maintained.

· Maintain effective merchandising, product presentation, product rotation, and movement of merchandise to the sales floor.

· Regularly walk the store, observe operations firsthand, and respond quickly to operational issues.

· Ensure store policies, procedures, and standards are consistently followed.

Donations, Production & Product Flow

· Maintain an efficient, welcoming donation-receiving operation and ensure donors are treated with appreciation and respect.

· Monitor product quantity, quality, pricing, category needs, and production expectations to maintain strong product flow.

· Ensure employees understand production goals and that sufficient merchandise is continually available to keep the sales floor full and changing.

· Work cooperatively with Processing, Warehouse, Trucking, and other Store Managers regarding merchandise needs, transfers, and product flow.

· Protect usable donated merchandise from unnecessary disposal and support the organization’s “Let the Customer Decide” philosophy when merchandise is safe and appropriate for sale.

· Ensure aged and unsold merchandise is handled according to organizational procedures.

Customer, Donor & Mission Service

· Maintain a welcoming, respectful customer and donor experience and ensure employees provide friendly, helpful service.

· Respond professionally to customer concerns and ensure donors are thanked for supporting the organization and community.

· Support neighbors using St. Vincent de Paul vouchers and assistance programs with dignity, discretion, and respect.

· Help employees understand how thrift-store operations support the SVDPWC mission and connect their daily work to serving neighbors throughout Washington County.

Cash Management, Asset Protection & Safety

· Ensure cash-handling, register, safe, deposit, and discount procedures are followed accurately and consistently.

· Investigate and report significant cash discrepancies and address suspected theft, fraud, or policy violations through the appropriate organizational process.

· Protect keys, codes, equipment, merchandise, and organizational property.

· Regularly inspect the store, donation areas, exterior, parking areas, entrances, exits, and workspaces for safety and maintenance concerns.

· Ensure required safety training is completed and that incidents, accidents, injuries, and safety concerns are reported and documented promptly.

· Maintain clear emergency exits and safe aisles, communicate facility needs, and coordinate approved maintenance with organizational leadership.

Volunteers, Community & Organizational Teamwork

· Welcome and support volunteers, identify meaningful volunteer opportunities, and provide appropriate direction and appreciation.

· Develop positive relationships with customers, donors, businesses, churches, schools, and community organizations and represent St. Vincent de Paul professionally.

· Maintain consistent communication with the General Manager and participate in leadership and management meetings.

· Communicate important information to store leadership, employees, and volunteers and provide requested reports and information on time.

· Work cooperatively with other Store Managers and organizational departments, sharing resources, employees, merchandise, and information when appropriate.

· Bring concerns forward professionally, support organizational decisions once made, and work toward practical solutions.

Qualifications:

· Retail management or comparable leadership experience required.

· Strong understanding of sales, budgeting, payroll, and expense management.

· Ability to read and understand basic financial and performance reports.

· Strong employee leadership, coaching, problem-solving, and decision-making skills.

· Strong written and verbal communication skills.

· Ability to organize multiple priorities and maintain accountability in a fast-paced retail environment.

· Comfortable using Microsoft Office and organizational technology systems.

· Ability to work effectively with employees, volunteers, customers, donors, and community partners.

· Ability to support and represent the mission and values of St. Vincent de Paul of Washington County.

· Bachelor’s degree or equivalent management experience preferred.

Physical & Scheduling Expectations:

· Ability to work in an active retail environment and remain visible throughout the store.

· Ability to stand and walk for extended periods.

· Ability to assist with normal retail and donation operations as needed.

· Ability to work a flexible schedule based on store and organizational needs.

· Store Managers are expected to be available during key operating periods and adjust their schedules when leadership needs require it.

Work Location: In person

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $24