Customer Engagement Coordinator

We are seeking a motivated and dynamic Customer Engagement Coordinator to join our growing team! This individual will play a key role in supporting our diverse portfolio of clients, which includes nonprofits, charities, and Fortune 500 companies across multiple industries. The ideal candidate will combine excellent customer service skills with a creative mindset, enabling them to assist clients effectively while brainstorming new ideas and initiatives in internal meetings and workshops.

Key Responsibilities

• Respond to and address customer inquiries in a timely and professional manner.
• Troubleshoot and resolve product-related issues and concerns.
• Document and update client records following each interaction to ensure accuracy.
• Continuously expand and maintain a comprehensive knowledge base of services and solutions.
• Assist in the development and implementation of marketing plans, including product positioning, campaign strategies, and market insights.
• Identify and explore strategic business opportunities through collaboration with cross-functional teams.
• Provide support for product and service inquiries, establishing clear channels of communication and information flow.
• Contribute to branding, advertising, and media relations efforts.
• Collaborate with management on projects related to business communications, success stories, and client outreach.

Requirements

• Strong communication skills with a focus on customer satisfaction.
• Ability to think creatively and contribute new ideas to the team.
• Detail-oriented with excellent organizational skills.Comfortable working in a fast-paced, team-oriented environment.

Job Type: Full-time

Pay: $725.00 - $775.00 per week

Work Location: In person

Salary : $725 - $775