Job Description

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests, procedures, treatments and services with minimal support.

• Determining financial accountability providing information and referrals proactively.

• Problem solving concerns and issues.

• Providing patient instructions and education regarding preparations for tests and procedures.

• Able to answer scheduling calls with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform scheduling in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

In hospital-based clinics:

This position is responsible for answering incoming calls and scheduling patients appropriately with providers.

• Provides exceptional customer service to patients, families, physicians, physician offices and the community

• Registers new patients into the EMR, including demographics and insurance information

• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility

• Assists with community referrals or other referrals as appropriate

Job Requirements

Applicable Experience:

Job Details