What are the responsibilities and job description for the VMS Representative position at Saint Louis Art Museum?
Visitor and Member Services Representative
On-call: Temporary (6-month term, February, 2026 to August 16, 2026)
Summary: To deliver exceptional customer service and hospitality while selling tickets, promoting membership, and answering a wide range of visitor questions.
Essential Duties and Responsibilities:
- Welcome visitors to the museum.
- Establish and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.
- Assist visitors at the welcome desks, ticketed exhibition entrance, coat checks, lost and found, call center, and box office.
- Use multiple software systems to process transactions and to complete closing reconciliations.
- Actively promote and process sales of museum membership, maintain accurate database records, and assemble membership packets for mailing.
- Provide current information on collections, exhibitions, programs, and events.
- Sell tickets to Ticketed Exhibitions and on-site programs.
- Scan tickets, manage lines, and explain how to access the audio commentary at the ticketed exhibition entrance.
- Provide information about and directions to other Forest Park institutions as well as other St. Louis tourist destinations.
- Perform other related duties as assigned by a Visitor and Member Services Supervisor or Lead.
Schedule and Availability:
This is a temporary (6-month) on-call position, with the possibility of becoming a Regular on-call employee.
- There will be a set schedule of up to 25 hours per week. The set schedule will change by exhibition to adjust for predicted attendance and staffing needs.
- You are expected to work hours additional to your weekly set schedule by picking up additional shifts. Holiday shifts, after hour event shifts, and shifts providing coverage for co-workers are required.
- All VMS Representatives must be available to work Friday evenings and one weekend day.
- If hired, you will be scheduled for three training sessions and one practice day.
Qualifications: High school diploma or G.E.D. is required. Customer service experience in hospitality or tourist attractions preferred, problem solving skills, and experience in cash handling and use of computerized point-of-sale systems. Must adapt to frequent changes of routine and pace due to unpredictable visitor needs without loss of efficiency or composure.
Additional Details:
Required materials: Cover letter and resume
Minimum of Range: $17.02/hour
Status: On Call: Temporary (6-month term)
The Saint Louis Art Museum is committed to building a diverse staff and strongly encourages applications from candidates of color.
The Museum is an Equal Opportunity Employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience, without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, gender identity, or any other classification protected by law.