Director of Enrollment I, Online Programs

Job Description Summary

The Director of Enrollment for Online Programs provides strategic leadership and day-to-day operational oversight for student recruitment, admissions, and first-term enrollment processes for Saint Leo University's online undergraduate and graduate programs. This role ensures a student-centered admissions experience, develops high-performing enrollment teams, and partners cross-functionally to achieve annual enrollment goals.

Job Description

Essential Duties & Responsibilities

• Lead all recruitment and admissions activities for assigned online undergraduate and graduate programs.
• Build, manage, and forecast cohorts in alignment with Saint Leo's enrollment goals.
• Provide timely and accurate enrollment reports, application funnel analysis, and forecast updates.
• Develop and refine standard operating procedures and process improvements.
• Supervise Enrollment Counselors and related staff, providing coaching and performance management.
• Oversee student outreach, advising, application review, and transcript evaluation processes.
• Ensure seamless handoff from Admissions to Student Success teams.
• Partner with Marketing, Operations, Registrar, and Academic departments.
• Conduct and oversee virtual info sessions, open houses, and high-engagement recruitment events.
• Ensure compliance with federal, state, accreditation, and university requirements in all practices.

Required Knowledge, Skills & Abilities

• Leadership ability with experience developing high-performance teams.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office and CRM technologies.
• Ability to work effectively with diverse student populations, including adult and military learners.
• Strong customer service orientation with the ability to build rapport and trust.
• Detail-oriented with strong organization and time‑management skills.
• Ability to adapt quickly in a fast‑paced environment.
• Demonstrated integrity, professionalism, and confidentiality.

Education & Experience Requirements

• Bachelor's degree required; Master's degree preferred.
• Five to seven years of progressively responsible experience in higher education enrollment or admissions.
• Experience supervising staff, managing performance, and driving KPI-based outcomes.
• Experience with presentations, reporting, and operational processes.

Physical Requirements

• Extended periods of phone and computer work.
• Occasional lifting of 25–35 lbs.
• Ability to sit or stand for long periods.

WORK LOCATION: To be considered for this position applicants must reside in one of the following states: AL, AK, AZ, AR, CO, CT, FL, GA, IL, IN, IA, KY, LA, MD, MA, MI, MN, MS, MT, NV, NH, NJ, NM, NY, NC, OH*, OK, PA, RI, SC, TN, TX, UT, VA, WV, and WI.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo?

What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan

• Wellness Center

• Eligibility based on meeting required service period