Technical Support Manager

Technical Support Manager

Location: Texas Dallas, USA

Employment Type: Full-Time / Contract

Overvie

wOur client is seeking a skilled and reliable Senior IT Support / Field Technician with 3- 4 years of hands-on experience in IT support, field service, and client-facing technical environments. This role combines Level 3 - 4 technical support, on-site infrastructure work, and leadership responsibilities, including supporting junior technicians and managing client relationships during service delivery

.The ideal candidate is comfortable working across both office and field environments, handling technical escalations, coordinating site work, and ensuring high-quality service delivery to clients

.
Key Responsibiliti

esTechnical Support & Field Servi

• ceProvide Level 3–4 IT support for end users (hardware, software, and connectivity issue
• s)Troubleshoot and resolve help desk tickets efficiently, including escalatio
• nsPerform on-site technical support, installations, and system deployments at client locatio
• nsInstall, configure, and maintain IP camera / CCTV syste
• msAssist with network setup and troubleshooting (routers, switches, access points, IP addressin
• g)Set up and support IT equipment including PCs, laptops, printers, and network devic
• esConduct diagnostics, identify root causes, and implement effective technical solutio

ns
Leadership & Team Managem

• entSupport and guide junior technicians during field assignments and service ca
• llsAssign, prioritize, and coordinate daily field tasks and service tickets where applica
• bleReview and ensure quality control of completed technical w
• orkProvide on-the-job mentorship and technical escalation support for team memb
• ersCollaborate with internal teams to improve service delivery and workflow efficie

ncy
Client Management & Communica

• tionAct as a key technical point of contact for client communications during on-site vi
• sitsManage client expectations and ensure clear communication of timelines, issues, and resolut
• ionsBuild and maintain strong professional relationships with client stakehol
• dersParticipate in service reviews and technical reporting discussions with cli
• entsEnsure all work is completed safely, professionally, and according to site requirem

ents
Field Work Require

mentsThis role involves regular travel to client sites across Texas and surrounding a

• reas.On-Site Service & Dispatches: Installation, commissioning, testing, and maintenance of technical sy
• stemsDiagnostics & Troubleshooting: Investigating and resolving complex mechanical, electrical, and software i
• ssuesPreventative Maintenance: Scheduled inspections, system checks, and equipment calibration to reduce dow
• ntimeTechnical Reporting: Documenting site visits, diagnostics, parts used, and service actions in FSM sy

stems
Required Qualific

• ations3 - 4 years of experience in IT Support, Help Desk, Field Technician, or Technical Support
• rolesStrong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addre
• ssing)Hands-on troubleshooting experience with hardware and software s
• ystemsExperience working in client-facing technical enviro
• nmentsValid driver’s license and reliable transpor
• tationAbility to work independently and lead field activities when re
• quiredStrong communication, leadership, and customer service

skills
Nice

• to HaveExperience with IP surveillance / CCTV
• systemsBackground in MSP (Managed Service Provider) envir
• onmentsExperience with structured cabling or basic network instal
• lationsComfortable working at heights (ladders or scissor
• lifts)Willingness to travel occasionally within the United