Community Engagement Manager

Community Engagement Manager

Full Time (40 hours)

Salary: $58,000 Exempt

AGENCY BACKGROUND

Our Vision:

All children live in a world free of abuse and neglect.

Our Mission

To strengthen families that are at risk of child abuse and neglect by providing parenting education and support.

What We Provide for Families

Established in 2010 in Stamford, SJPC is a nonsectarian community resource center for parents. SJPC offers parenting education programs for mothers and fathers, a robust fatherhood initiative, individualized case management, resource navigation, and supportive services designed to strengthen families and prevent child abuse and neglect.

SJPC serves parents and caregiviers by providing the knowledge, skills, support, and resources needed to build healthy families and create positive outcomes for children. Through parenting education, case management, and community connections, SJPC helps parents develop healthier parenting practices, strengthen protective factors, and break intergenerational cycles of adversity.

SJPC currently operates centers in Stamford, Danbury, and Bridgeport and serves hundreds of families annually across Fairfield County.

Position Summary

The Community Engagement Manager is responsible for strengthening Saint Joseph Parenting Center’s (SJPC) relationships with volunteers, community partners, referral sources, businesses, civic organizations, faith communities, donors, and supporters. This position leads volunteer recruitment, engagement, retention, and recognition efforts while expanding community awareness of SJPC’s mission, programs, and impact.

The Community Engagement Manager serves as a key ambassador for SJPC and works collaboratively with program and development staff to build community partnerships, support fundraising and stewardship efforts, coordinate volunteer engagement activities, and increase participation in SJPC programs and events.

The successful candidate must be able to work independently and as part of a team, communicate effectively both orally and in writing, and maintain positive working relationships with employees, clients, volunteers, donors, community partners, and the public.

It is essential that this person shares SJPC’s vision of a world free from child abuse and neglect and is committed to strengthening families through parenting education and support.

Reporting Structure

The Community Engagement Manager reports directly to the Director of Development and is embedded at specific SJPC program sites to provide dedicated volunteer and community engagement support.

Director of Development Responsibilities (Primary Supervision)

The Director of Development is responsible for:

• Overall supervision, goal-setting, and performance management
• Work schedules and time-off approval
• Overseeing volunteer stewardship, recognition, and appreciation initiatives
• Tracking and reporting volunteer hours and volunteer impact metrics
• Tracking and reporting in-kind donations and community contributions
• Utilizing volunteer and in-kind donation data to support grant applications, funder reports, annual reports, and organizational communications
• Aligning volunteer engagement efforts with fundraising campaigns, donor stewardship activities, and special events
• Identifying opportunities to convert volunteers and community supporters into donors, advocates, and long-term partners
• Coordinating volunteer involvement in fundraising events, community engagement activities, and awareness campaigns
• Supporting the development of community partnerships that advance both programmatic and fundraising objectives
• Establishing organization-wide volunteer policies, procedures, and engagement standards
• Monitoring volunteer engagement metrics and providing regular reporting to leadership

Center Director Responsibilities (Operational Supervision)

The Community Engagement Manager will work closely with their location specific Center Director to ensure volunteer and community engagement efforts support specific site needs. Site-level coordination includes:

• Day-to-day program night assignments and volunteer coverage for programs
• Coordination with program staff and case managers on volunteer needs
• Participation in site-specific meetings and activities
• Adherence to site operations and agency policies

Essential Responsibilities

Volunteer Engagement & Community Relations (40%)

• Recruit, screen, onboard, train, and retain volunteers across all SJPC programs and activities
• Partner with Center Directors and staff to identify site-specific volunteer needs
• Recruit and schedule volunteer facilitators, child enrichment volunteers, meal providers, administrative volunteers, and event volunteers
• Maintain volunteer schedules and ensure appropriate coverage for programs and special events
• Manage facilitator schedules at least one to two months in advance
• Provide ongoing support, supervision, communication, and recognition to volunteers
• Conduct volunteer orientations and trainings
• Maintain volunteer files and required documentation
• Collect volunteer feedback and communicate concerns to leadership
• Coordinate volunteer appreciation and recognition activities

Community Outreach & Partnership Development (25%)

• Represent SJPC at community events, resource fairs, networking meetings, and outreach opportunities
• Build and maintain relationships with community organizations, businesses, schools, faith communities, and referral partners
• Promote SJPC programs, volunteer opportunities, and services within the community
• Assist with recruitment of program participants through community outreach efforts
• Support organizational visibility and awareness initiatives
• Identify opportunities for new community partnerships and collaborations
• Participate in local coalitions and community meetings as assigned
• Assist in developing community engagement opportunities that support both programmatic and fundraising goals

Fundraising, Stewardship & Event Support (20%)

• Support volunteer recruitment and coordination for fundraising events and special activities
• Assist with donor stewardship and community engagement activities
• Coordinate volunteer participation for organizational events
• Support fundraising campaigns through volunteer engagement and outreach efforts
• Assist with community-based fundraising and awareness initiatives
• Coordinate parent appreciation events, including Thanksgiving, Christmas, Mother’s Day, Father’s Day, and other family engagement activities
• Help cultivate relationships with volunteers, donors, sponsors, and community supporters
• Support event planning, logistics, and volunteer management for agency events

Data, Reporting & Administration (15%)

• Track volunteer hours and participation
• Maintain volunteer databases and records
• Track and document in-kind donations and contributions
• Prepare volunteer, outreach, and engagement reports
• Assist with data collection related to volunteer engagement, community outreach, and fundraising support activities
• Ensure volunteer documentation complies with organizational policies and grant requirements
• Support grant reporting and annual reporting needs related to volunteer engagement and community support
• Perform administrative duties related to volunteer management and community engagement activities

Qualifications

Required

• Associate’s or Bachelor’s degree in Human Services, Communications, Public Relations, Marketing, Nonprofit Management, or a related field preferred
• Minimum of two years of experience in volunteer management, community outreach, public relations, fundraising support, nonprofit operations, or a related field
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to establish and maintain effective working relationships with volunteers, staff, donors, community partners, and participants
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Participate in SJPC program events, fundraising events, and community outreach and engagement activities as assigned. These activities may occasionally require evening or weekend hours, with flex time used to adjust the regular work schedule.
• Work Thursday evenings (program night) as part of the regular weekly schedule.

Preferred

• Experience working in a nonprofit organization
• Experience managing volunteers and community partnerships
• Experience supporting fundraising events and donor engagement activities
• Experience with volunteer databases and donor management systems
• Bilingual English/Spanish strongly preferred

Saint Joseph Parenting Center is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.