Executive Director of Clinical Operations, Maternal Child and Inpatient Services

Employment Type

Full time

Shift

Day Shift

Description

The Executive Director of Clinical Operations, Maternal Child and Inpatient Services at Saint Joseph's Health System partners with the Medical Director of the service line to strategically plan and lead in the development and continuous quality improvement of the service line and/or achieving key outcomes. They provide oversight of the overall quality, service, operations and financial performance of the service line and assume integration of the service line with the organization.

Position Responsibilities

• Uses solid advanced leadership skills to assure that quality patient care and services are delivered through the Service Line, resulting in positive clinical performance.
• Assures that key clinical indicators are identified; appropriate targets are set: clinical results meet organizational targets.
• Uses national, regional, and internal result databases/research to assist in identifying the service line’s opportunities, as well as methods, for improving clinical results.
• Assures that effective written and oral communication methods and processes are in place involving the Director, Medical Director, other leaders, and direct care staff to discuss patient care issues.
• Assures that care and services are rendered and documented so as to meet all organizational and service line objectives.
• Is visible on clinical area on a regular basis to assess and promote culture of service excellence.
• Assures the identification, development, and retention of key employees throughout the service area.
• Uses innovation in achieving and maintaining organizational targets for patient perception of care, physician perception of care, and associate perception of SJHS as a workplace.
• Integrates services within the organization contributing to a seamless delivery of care/products.
• Assures that patient care guidelines used within the service line include the continuum of care.
• Serves as a resource across departmental lines for assistance in resolution and /or clarification of issues involving the service line.
• Assures that support departments, such as finance, outcomes management, marketing, patient financial services, etc. are integrated into the planning, execution and evaluation of all Service Line activities as appropriate.
• Assures that direct care staff, all relevant clinical disciplines, including physicians, are included in PI activities and strategic planning.
• Actively seeks opportunities to contribute expertise in a variety of activities including community involvement (ie committees, projects) to assist the organization to achieve its strategic initiatives.
• Assures that service line financial targets are met.
• Participates in annual forecasting and determining Service Line financial targets.
• Approves annual budgets prepared by managers/directors; assists when necessary.
• Plans and advocates for capital needs during the annual budget process.
• Reviews dashboards of key targets, identifies variances and trends; works with Medical Director and managers/directors as appropriate to resolve variances.
• Is knowledgeable regarding reimbursements by payor class for services rendered; partners with Patient Financial Services to assure that appropriate reimbursements are being received.
• Uses and encourages innovation in resource utilization; assures fiscally efficient operations.
• Prepares concise review of service line.
• Uses innovation and expert knowledge of industry trends and market opportunities to strategically plan for service line enhancements/expansion or alterations in focus.
• Annually updates the service line business plan and strategic initiatives assuring the plan is aligned with the organization.
• Regularly assesses market and technological opportunities for application at SJHS. Identifies those opportunities that would contribute to strategic initiatives; develops and implements plans for maximizing identified opportunities for growth.
• Develops and regularly reviews succession plans for expected and unexpected vacancies in key service line positions.
• Functions as the expert in service line products and services; enhances expertise with readings, networking, site visits, and seminars.
• Duties & responsibilities include accuracy of documenting services and supplies provided to patients, including those that may produce patient charges. If designated as a “Revenue Lead”, additional responsibilities will include revenue reconciliation and charge-error correction as specified by departmental process and hospital policy.
• Manages subordinates in respective department(s). Is responsible for the overall direction, coordination, and evaluation of these department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.
  
  

What's Required

• A minimum of 5-10 years of experience in service line management in an organization of comparable size, range and scope of product lines and services.
• Master’s degree in Nursing, Healthcare Administration, or related field.
• A current RN License in the State of Indiana.
• Must have a general knowledge of diagnostic treatment and aftercare, methodologies and programs.
• National Certification preferred.
• Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.
  
  

Why Saint Joseph Health System?

At Saint Joseph Health System, our values give us strength. That character guides every decision we make - even when those decisions are complicated, costly or hard. We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.

What We Offer

• Tuition reimbursement for all full and part-time colleagues effective first day of employment
• Benefits day one (Including: Medical, Dental, Vision, PTO, Life, STD/LTD, etc.)
• Retirement savings account with employer match
• Generous paid time off program 7 paid holidays
• Colleague well-being resources
• Employee referral incentive program
  
  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.