Housing Services Director

Saint John’s Program for Real Change (SJP) mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion, and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

The Housing Department at Saint John’s plays a vital role in advancing our mission to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We recognize that stable housing is the foundation upon which recovery, healing, and long-term independence are built.

Operating under the direction of the Chief Operating Officer, the Housing Department delivers housing-focused support that bridge the gap between crisis and long-term stability. Our team provides CalAIM Community Supports, including the Housing Trio and Transitional Rent, ensuring participants receive the assistance needed to secure and maintain stable housing. We also operate Saint John's Square, a modular housing community designed to provide transitional homes for individuals and families as they work toward long-term stability, and we administer targeted rental assistance programs that help prevent returns to homelessness.

Embedded deeply within the fabric of Saint John’s, the Housing Department works collaboratively across all programs- Behavioral Health, Workforce Development, Family Services and others—and connects participants with a wide network of external partners. This integrated approach ensures that housing is not viewed in isolation, but as a critical component of holistic healing and generational change.

• Choice of 8 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 11 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.

TITLE                             Housing Services Director                  

SALARY                        From $80,000 To $90,000 Annually

CLASSIFICATION         Full-Time, Exempt

LOCATION                    On Site - Jackson Rd. Sacramento, CA

                                       (possibility for hybrid based on job requirements)

SCHEDULE                   Monday- Friday, 9:00 am to 5:30 pm

About the Position…

The Housing Services Director provides leadership and oversight for Saint John’s Program for Real Change’s Housing Programs: Housing Assistance Program, Saint John’s Square Transitional Living Facility, and our new CalAIM Community Supports Programs. The Director’s ultimate goal is to ensure that housing programs successfully integrate supportive services and housing components to stabilize and improve housing, income, and health outcomes of SJP’s clients.

The Director is responsible for the administration and supervision of all components of SJP’s housing services. This includes developing protocols, policies, and procedures, managing community and contractual relationships, supervising housing program staff, ensuring compliance with payer and regulatory requirements, and driving excellent outcomes. Additionally, the Director is responsible for limited case management of clients while growing and stabilizing our new Community Supports Programs, and in the event of staffing gaps.

You’ll be responsible for…

Program Oversight and Leadership:

• Oversees SJP’s CalAIM housing programs, Housing Assistance Program, and Saint John’s transitional housing community.
• Ensures that housing programs successfully integrate supportive services and housing components to stabilize and improve housing, income, and health outcomes of clients.
• Develops and leads relationships with key community referral partners and housing facilities.
• Ensures compliance with housing program’s contractual requirements, funding streams, and organizational policies and guidelines.
• Ensures funder contractual performance expectations are met and/or exceeded.
• Serves as the point of contact with funders, professionally and favorably representing SJP.
• Develops, implements, and monitors policies, procedures, and outcomes, identifying and implementing quality improvement measures to maximize the program’s impact.
• Ensures all documentation is correctly completed, including but not limited to within the HMIS system and SJP’s selected housing case management platform.
• Oversees SJP’s housing case management system vendor(s).

Case Management:

• Manage cases in the event of overflow or staff out of office time.
• Works collaboratively with clients and other community resources to meet/achieve client needs and identified goals and objectives.   
• On-duty assignments providing crisis intervention, resources, and referrals.   
• Complete treatment plans, assessments, progress notes, monthly reports, exit paperwork, and other required paperwork in a timely manner.   
• Attend annual training courses required to receive your CAS Assessor Certification and HMIS Certification 

Relationships with Community Partners and Departments:

• Using deep community connections, develops and maintains relationships with key community partners.
• Drives and maintains stable referrals to the SJP housing program to result in the financial sustainability of the program.
• Facilitates inter-departmental coordination between SJP programs serving housing program clients, including but not limited to the behavioral health and justice-involved (FCRP) teams.

Staff Supervision:

• Manages housing program staff.
• Provides regular and appropriate feedback and supervision, including training, opportunities for professional growth, regular evaluation, and verbal and written improvement plans when needed.
• Ensures timely submission of MCP authorization requests and accurate submission of claims.
• Ensures that the Saint John’s Square residential handbook is adhered to and communicates regularly with program staff regarding any behavioral issues affecting the community  

Fiscal Management:

• Assisting in the creation of housing program budgets, ensures that programs operate within such approved budgets.
• Works with Accounting team to monitor and ensure that CalAIM and grant receivables are accurate and complete.

You must have...

• Bachelor's Degree

• 5 years of experience in the human services, social work, or supportive housing field
• Expert organizational skills with a high level of accuracy and attention to detail
• Expert in Microsoft Suite
• Strong management and leadership abilities, including the ability to mentor and train staff
• Fluent in English language (spoken and written)
• Proficient knowledge of email, copiers, fax, and internet
• An incredible passion for our mission
• Skilled in using Excel and HMIS for data organization, analysis, and reporting.
• Required License/ Certifications: LCSW or RN

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Standing/walking approximately 20% and sitting 80% of the time
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
• Approximately 20% of this role will include local and regional travel for community and partnership development
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It's a plus if you have...

• Licensure as a LCSW
• Experience working within CalAIM programs or similar Medi-Cal initiatives is highly desirable
• Experience with Electronic Health Records (EHR), HMIS, referral tracking systems, and program data tools is highly desirable
• Fluency in Spanish language (spoken and written)
• Trauma informed training

You'll be successful if...

You’re a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you’re not afraid to ask.

You’re exceptionally people oriented.

You can relate to all types of people and you’re a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You’re a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're a self- starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.

Salary : $80,000 - $90,000