Banquet Wait Staff

KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:     

1. Must have over 6 months of wait staff experience in a banquet service setting or transferable hospitality skills and a willingness to be trained.
2. Must demonstrate the ability to comprehend and follow established procedures and a range of verbal/written instructions with a high degree of accuracy.
3. Must read, write and speak English in an understandable manner.
4. Must demonstrate dependability and excellent communication skills, be honest, exhibit a warm, cheerful, caring manner and be regularly at work, on time, as scheduled.
5. Must have the ability to adapt to changing organizational needs, work flexible hours to meet the scheduling requirements. 
6. Must be professional in actions, neat attire appropriate to the position, excellent customer service skills, and desire to work with and serve older adults.
7. Must demonstrate the ability to comprehend and follow established procedures, be able to multi- task, be able to work independently and perform various duties without close supervision.

ESSENTIAL FUNCTIONS, DUTIES AND ACCOUNTABILITIES:

1. Performs a variety of food service duties, sets up rooms and tables for events, serves food and beverages, plates food and clears dirty dishes.
2. Knows or learns the rules of service as instructed and regularly puts them into practice.
3. Performs a wide variety of table service duties; serves and removes dishes, pours beverages with a glass in place, clears soiled dishes between courses; offers additional beverages.
4. Maintains cleanliness and order in the banquet support rooms and all storage areas. Returns all equipment to its proper location in a ready-to-use condition. Ensures that all supplies are stocked and on hand.
5. As required, performs dish washing, cleaning, and mopping in accordance with service policies/guidelines. Fills and sets up dishwasher, scrapes and washes dishes, pots and pans and loads/unloads clean dishes and puts in storage, cleans and sanitizes equipment including dishwasher and food carts.
6. Sets up, pours and serves alcoholic beverages as requested.
7. Assures that all residents/client rights are always maintained. Reports any violations or suspected deviations immediately, according to Saint John’s policy.
8. Maintains confidentiality of all departments and organizational information.
9. Knows and follows existing lines of communication and authority.
10. Restricts the use of personal cell phones during work hours to maintaining work related contact with fellow staff and supervisors/managers.
11. Works tactfully and cooperatively with residents, clients, families, visitors and staff throughout the organization.