What are the responsibilities and job description for the Technical Coordinator position at Saint Francis Health System?
Job Summary: The Technical Coordinator provides coordination and technical support for imaging and procedural equipment. Responsibilities include first-line troubleshooting, minor repairs, service coordination, preventive maintenance oversight, regulatory documentation, equipment purchasing support, lifecycle management, and operational readiness of equipment. The position works closely with clinical operations, Biomedical Engineering, Information Technology, Supply Chain, Facilities, manufacturers, and service vendors.
Minimum Education: Associate's degree, vocational or technical school degree
Licensure, Registration and/or Certification: Registration as required by education. Certifications can be earned as employee attends classes given by different vendor companies in proper instrumentation/equipment/operating system maintenance.
Work Experience: Minimum 1 year related experience.
Knowledge, Skills, and Abilities: Demonstrated evidence of working knowledge and or experience in working with X-ray equipment, and or various biomedical equipment.
Essential Functions and Responsibilities: Performs first-line technical assessment and troubleshooting of equipment, instrumentation, and system concerns and determines appropriate escalation pathways. Provides coordination of equipment service, maintenance, repairs, tracking, and regulatory documentation. Coordinates preventive maintenance, repairs, software upgrades, inspections, installations, and equipment relocations. Schedules and coordinates vendor service activities while minimizing disruption to patient care and procedural schedules. Maintains accurate service records, preventive maintenance documentation, inspection records, regulatory files, and accreditation-related documentation. Monitors equipment downtime, service history, maintenance expenditures, recurring failures, and vendor performance metrics. Initiates and tracks work orders through completion and communicates equipment status to operational leaders and staff.
Reviews equipment logs, error reports, operating-system alerts, and service documentation to identify trends and improvement opportunities. May coordinate equipment purchasing activities including quotes, purchase orders, invoices, contracts, and vendor communications. May assist with vendor negotiations, pricing reviews, service agreements, and equipment procurement activities.
Coordinates equipment installation, replacement, upgrades, acceptance testing, implementation, and transition to clinical operations. May provide education and in-service training related to equipment operation, troubleshooting, service reporting, and department procedures. Assists with development and maintenance of equipment-related policies, procedures, protocols, and workflow standards.
Maintains inventory and compliance programs for department equipment, accessories, and applicable safety devices. Supports capital planning by evaluating repair-versus-replacement decisions, utilization trends, service history, and end-of-life equipment needs. Identifies opportunities to improve equipment reliability, standardize processes, reduce unnecessary expenditures, and improve operational efficiency. Completes reports, variance documentation, and other records required for quality, safety, regulatory, and operational purposes.
Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.
Working Relationships: Coordinates activities of others (does not supervise). Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.