What are the responsibilities and job description for the Account Manager, Linen Services position at Saint Francis Health System?
Job Summary: The Account Manager Laundry oversees the development and execution of sales strategies, contract negotiations, and coordinates accounts payables for Saint Francis Health System Linen Services. This role focuses on growing and managing client accounts, achieving sales targets, and maintaining high levels of customer satisfaction. This position serves as the key liaison between the laundry services operation and internal/external facility stakeholders, ensuring that service delivery aligns with client expectations.
Minimum Education: Bachelor’s Degree in Business, Marketing, or related field, preferred.
Licensure, Registration and/or Certification: A valid Driver’s License, Motor Vehicle Report, and proof of vehicle liability insurance in amount required by Saint Francis Health System (SFHS) guidelines will be required.
Work Experience: Minimum 2 years of relevant experience in Strategic Sales or Business Development.
Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Effective communication skills, both written and verbal that present clear and concise information. Excellent leadership, presentation, negotiation, and relationship building skills. Sound organizational skills and detail oriented. Strong analytical ability to solve both business and technical problems. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines.
Essential Functions and Responsibilities: Develops and implements effective sales strategies to meet revenue targets and expand market presence. Identifies new business opportunities for new linen agreements within a 4-hour radius. Negotiates contracts and agreements with clients to secure long-term business relationships. Serves as primary point of contact for major clients, addressing their needs and concerns promptly while ensuring high levels of customer satisfaction and retention. Conducts market research to stay informed about industry trends, competitor activities, and emerging opportunities to support business expansion efforts. Analyzes sales data and market conditions to adjust strategies and tactics accordingly. Monitors service performance, client satisfaction, service contracts, pricing models, and client invoicing across all locations, addressing and resolving any issues or challenges promptly and effectively. Implements proactive measures to prevent potential problems and improve overall client satisfaction. Participates in the determination and implementation of different promotions, approaches, and methods of increasing referrals and sales of the items and services provided. Conducts regular meetings with clients to review their needs, present new products, and provide tailored solutions. Develops financial projections and manages revenue targets for laundry and linen service lines. Prepares and delivers compelling sales presentations and proposals. Ensures services are delivered within budget and identify cost-saving opportunities for clients.
Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.
Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.