What are the responsibilities and job description for the IT Contact Center Systems Software Programmer Enterprise at Minneapolis, MN position at Sailotech?
Company Description
SailoTech is an Enterprise Business Software (ERP, CRM, SCM, BI) consulting company with primary focus on mid-size organizations across industries. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to everyday operations.
Job Description
Position: IT Contact Center Systems Software Programmer Enterprise
Location: Minneapolis, MN
Duration: 6 month
Seeking an IT Enterprise Contact Center Systems Developer. This position will primarily provide Tier 2 and 3 development capacity in the Enterprise Contact Center Environment, capturing requirements, developing, testing, implementing and supporting complex custom IVR and ACD applications for our customers.
Description of Work to Be Performed and the Specific Skill Sets Needed:
The IT Enterprise Contact Center Systems Software Programmer accountable for the following responsibilities.
Duties to include but not limited to:
•Scripting in our CISCO Enterprise ICM and IVR Environments.
•Complete Technical Design, Build, Test, Implementation and Support of projects as assigned.
•Consulting on contact center projects that Scott is both the primary and/or secondary on.
•Tier 2/3 support of existing contact applications.
Skills Required
•3-5 years of development and senior technical support experience in the Cisco UCCE, IP-IVR and CUCM environments.
•Experience providing customer service using call center applications.
•Experience gathering requirements in a collaborative manner, producing specifications and design in a contact center environment
List of Deliverables:
Capturing requirements, developing, testing, implementing and supporting complex custom IVR and ACD applications for Department Contact Center projects.
Impact/Outcome from a Business Perspective:
Department Contact Center projects delivered on time according to specification.
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Thanks & Regards,
Linda.
443-210-3390
8131 Westside Blvd I
Fulton, MD 20759
Additional Information
All your information will be kept confidential according to EEO guidelines.