What are the responsibilities and job description for the Senior Business Analyst – Customer Portal position at Saicon?
Need : Senior Business Analyst – Customer Portal
Location : Omaha, NE
Duration : 12 Months Contract -- Hiring on W2 !!
Job Summary
We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative.
This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.
The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities
Business Analysis & Requirements
• Lead requirements gathering workshops with business stakeholders and end users
• Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
• Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement
• Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
• Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
• Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support
• Act as the primary liaison between business users, product owners, and development teams
• Support Agile ceremonies including backlog refinement and sprint reviews
• Assist QA teams with test case reviews and defect triage
Required Qualifications
• 6 years of Business Analyst experience
• Strong experience working on customer-facing portals or digital platforms
• Proven expertise in requirements documentation and process modeling
• Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills
• Experience with Salesforce Experience Cloud / Customer Portals
• Familiarity with UX tools and methods (journey mapping, wireframes)
• Experience in CRM or customer-centric platforms
Regards,
Anand Swaroop
Saicon Consultants, Inc.
Email : aswaroop@saicongroup.com
URL: www.saiconinc.com
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