What are the responsibilities and job description for the Technology Support Specialist position at Saicon Consultants Inc.?
Job Description:
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
Microsoft Surface Hubs
Experience Requirements:
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
Microsoft Surface Hubs
- Understand how to configure surface Hub settings, including display and audio settings, and network configurations.
- Ability to reset or reconfigure the device when necessary.
- Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
- Ensure that all devices are properly connected to the network and can communicate with each other.
- Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
- Troubleshoot video issues, including display problems and resolution settings.
- Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.
- Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.
- Ensure the interface is properly displaying meeting information and controls
- Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
- Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
- Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
- 2 years of on-site technical support experience, or degree in related discipline