What are the responsibilities and job description for the Customer Service Representative position at Saicon Consultants Inc.?
Title: Customer Service Representative
Location: Kansas City, MO
Duration: 1 Moths (Contract)
Job Description:
As a Customer Service Representative, you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment. This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event.
Key Responsibilities:
- Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.
- Flow Management: Help direct pedestrian traffic to ensure load zones remain organized and efficient.
- Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.
- Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.
What We’re Looking For:
- 1–2 years of professional experience in a Customer Service role is required.
- Preferred: Prior experience in event-based or on-site customer service environments.
- A friendly, professional demeanor and strong communication skills.
- A proactive, "can-do" attitude—you are comfortable in a fast-paced setting.
- Ability to stand for long periods and navigate high-traffic environments.
- Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.