What are the responsibilities and job description for the Watch Officer position at SAIC?
Job ID 2610075
Location Arlington, VA, US
Date Posted 2026-03-10
Category Information Technology
Subcategory IT Sys Integration
Schedule Full-Time
Shift Rotating
Travel No
Minimum Clearance Required Top_Secret
Clearance Level Must Be Able to Obtain TS/SCI
Potential for Remote Work ORA_ON_SITE
Description
We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is in Arlington, VA.
Shift Schedule
Team C 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday
Position Overview
TYPICAL EDUCATION AND EXPERIENCE Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
Location Arlington, VA, US
Date Posted 2026-03-10
Category Information Technology
Subcategory IT Sys Integration
Schedule Full-Time
Shift Rotating
Travel No
Minimum Clearance Required Top_Secret
Clearance Level Must Be Able to Obtain TS/SCI
Potential for Remote Work ORA_ON_SITE
Description
We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is in Arlington, VA.
Shift Schedule
Team C 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday
Position Overview
- Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
- Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
- Must be detail oriented and document all worked performed via appropriate ticketing/tracking system.
- Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
- Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
- Must be proficient with Microsoft Office Suite
- Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
- Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.
TYPICAL EDUCATION AND EXPERIENCE Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
- Active TS clearance
- Active DoD 8140 IAT Level II cyber certification (Security ) or better
- Minimum 3 Years’ experience in Tier III Support operations
- Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.
- Hands on experience with Server Administrations including virtualization
- Commitment to adapting and adhering to best practices
- Attention to detail and professionalism
- Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
- Hands-on experience with VMWare, SCOM, Aternity, ServiceNOW, Prism and Splunk
- Active DoD 8140 IAT Level III certification
- Bachelor’s degree in Computer Science or related IT or technical field