What are the responsibilities and job description for the Service Management System Engineer position at SAIC?
Job ID: 2614648
Location: Washington, DC, US
Date Posted: 2026-07-16
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, applications, and storage systems - through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.
Job Description and Duties
Qualifications
Required Education and Experience:
Preferred skills and qualifications:
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: Washington, DC, US
Date Posted: 2026-07-16
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, applications, and storage systems - through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.
Job Description and Duties
- Position is required to be full-time onsite at DOT HQ, Washington DC
- Assist in driving, standardizing, and managing unified configuration management database.
- Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
- Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.
- Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
- Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
- Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
- Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.
- Creates alerts and notifications based on service availability.
- Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations.
- Create and provide intuitive and informative dashboards on current and past performance and service status.
- Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
Qualifications
Required Education and Experience:
- Must have extensive knowledge of multi-vendor server operating systems.
- Minimum of 10 years of experience performing monitoring and managing/configuring monitoring systems
- Expert level systems administrator experience managing Windows and/or Linux operating systems
- Direct experience and expertise with Management Protocols including SNMP, and WMI
- Scripting Experience: PowerShell, VBScript, and/or other scripting experience
- Experience managing monitoring systems with >250 Host and/or >3000 sensors
- Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.
Preferred skills and qualifications:
- Experience supporting a 24x7 operations environment, ideally support large Federal/Defense Infrastructures.
- OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic experience.
- Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
- Expert level experience with scripting and automation
- Experience integrating monitoring tools to operate through ServiceNow
- Experience automating alerts to generate Service Tickets
- Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
- ITIL certification(s) including Foundations and above strongly preferred
- Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
- Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
- Experience with visualization and computational tools
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Salary : $120,001 - $160,000