What are the responsibilities and job description for the Service Desk Technician Associate position at SAIC?
Job ID: 2613473
Location: Adelphi, MD, US
Date Posted: 2026-06-09
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.
Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
Qualifications
Required Education and Yrs of experience:
Clearance Requirements:
Required Certification:
Preferred:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: Adelphi, MD, US
Date Posted: 2026-06-09
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.
Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
- Work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Qualifications
Required Education and Yrs of experience:
- Must have a High School Diploma with two (2 ) years of relevant experience working in an IT or Service Desk environment.
Clearance Requirements:
- Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.
Required Certification:
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.
Preferred:
- BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Salary : $40,001 - $80,000