Enterprise Operations Center Specialist

Job ID: 2618181

Location: Washington, DC, US

Date Posted: 2026-10-20

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

Position Overview

SAIC is currently seeking an Enterprise Operations Center Specialist (Mid-level). This position is in Washington, D.C. at the Department of Transportation (DOT) Headquarters' Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.

Responsibilities:

• Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems.
• Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
• Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts.
• Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Early analysis; contact POCs for confirmation of event.
• Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
• Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T
• Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
• Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
• As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
• Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
• Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
• Generate and distribute daily and weekly reports.

Shifts: Variable

Qualifications

Top Qualifications, Skills, Experience or Certifications:

• Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
• 4 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools strongly preferred.

Preferred skills and qualifications:

• Familiarity with Service Now
• Familiarity with OBM
• CompTIA Security CE

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Salary : $40,001 - $80,000