What are the responsibilities and job description for the Market Expansion Account Manager position at Saia Inc.?
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Manages customer relationships within an assigned portfolio to support revenue growth and business expansion objectives. Serves as a strategic sales partner by promoting transportation solutions that strengthen customer value and contribute to overall organizational performance.
Major Tasks And Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Manages customer relationships within an assigned portfolio to support revenue growth and business expansion objectives. Serves as a strategic sales partner by promoting transportation solutions that strengthen customer value and contribute to overall organizational performance.
Major Tasks And Responsibilities
- Identifies and pursues new business opportunities through outbound prospecting activities, including phone calls, emails, virtual meetings, recorded video messaging, and lead generation efforts.
- Develops and maintains relationships with prospective and existing customers to drive revenue growth, strengthen customer retention, and increase share of wallet.
- Conducts customer business reviews and evaluates account performance to identify growth opportunities and expand service offerings.
- Collaborates with internal business partners to develop solutions that secure new business and improve account profitability.
- Analyzes customer, market, and sales data to identify strategic growth opportunities and prioritize business development activities.
- Addresses customer concerns and service-related issues through effective communication, negotiation, and problem-solving to maintain strong customer relationships.
- Adapts to changing customer assignments, business priorities, and market conditions while maintaining accurate account and sales activity information within company systems.
- Must be at least 18 years of age.
- High school diploma or GED.
- Authorized to work in the United States.
- Bachelor's degree in business or related field.
- 5 years of LTL sales experience.
- Experience using Microsoft Office applications, Microsoft Teams, and Power BI.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to remain in a stationary position for extended periods while working at a computer or desk.
- Frequent use of hands and fingers for typing, handling documents, and operating office equipment.
- Occasional lifting/carrying of office materials/boxes up to 25 lbs.
- Adequate vision and hearing (with or without correction) to read, prepare, and communicate information.
- Occasional movement, bending, and reaching as needed to perform office tasks or attend meetings.
- Some travel may be required, including overnight travel.
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.