In Room Dining Agent (Cashier/Order taker)

JOB DESCRIPTION:

Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can’t wait to be a part of Service Luxury Style this could be the job for you.

JOB FOCUS:

Focus is on, but not limited to the following:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Answer Room Service phone within two rings, using correct salutations and telephone etiquette
• Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
• Input orders into system and distribute to Servers; ensure authorization for room charges
• Process all payment methods in accordance with Accounting procedures and policies
• Greet guests in a positive, friendly manner and make them feel welcome
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Resolve guest complaints, ensuring guest satisfaction
• Ensure accuracy of guest name and room number of each order for delivery
• Access all functions of the POS system in accordance to specifications
• Ensure timely set up and delivery of orders
• Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
• Review and maintain the mini bar system and dispatch refill requests
• Dispatch table/dirty dish pick ups
• Performs other job related duties as assigned

DESIRED QUALIFICATIONS:

• Prefer a minimum of six (6) months experience as a Reservationist or Cashier/Order taker
• Must be at least 21 years of age or older
• Ability to obtain a valid Nevada Alcohol Awareness Card and Nevada Food Handler Safety Training Card
• Must have an exceptional personality and hospitality driven attitude
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Must be polished, professional, friendly, dynamic and able to multitask
• Able to take initiative in a VIP driven and guest service focused environment
• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks
• Ability to work in a fast-paced, high pressure environment
• Has excellent verbal and written communication skills- proficiency in English required
• Dedicated and willing to go above and beyond