What are the responsibilities and job description for the Client Services Supervisor position at Sago?
Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.
We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions - because we believe they matter.
The Client Services Supervisor is responsible for overseeing daily facility operations and supervising the Client Service Representatives (CSRs). This role ensures that client needs are met, projects run smoothly, and operational standards are maintained. The Client Services Supervisor works closely with the Facility Manager to coordinate client projects, manage logistics, and deliver an exceptional client experience. This is primarily an evening-focused role. Schedules are coordinated by management based on client activity and operational needs.
- Perform Client Service Representative (CSR) duties as needed to support daily operations.
- Supervise and support the CSR team, ensuring high-quality service and operational efficiency.
- Communicate regularly with the Facility Manager regarding operational updates and project status.
- Manage and coordinate client projects from start to completion.
- Upload, organize, and oversee digital project files.
- Review menu sheets and coordinate food orders when required.
- Manage participant compensation and ensure all related financial documentation is accurate and complete.
- Coordinate shipping logistics, package inventory, and product counts as needed.
- Compile and distribute operational and project reports.
- Communicate with other markets as needed and provide updates to project managers and off-site clients throughout projects.
- Assist with office supply ordering and inventory management when necessary.
- Perform other duties as assigned to support facility operations.
Role Requirements
- High School Diploma or equivalent required.
- 1–3 years of experience in hospitality, client services, operations, or supervision preferred.
- Strong project coordination and organizational skills.
- Experience with shipping logistics and inventory management.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Knowledge of computers and office/AV equipment.
- Strong time management, multitasking, and problem-solving skills.
- Ability to lead a team and work independently in a fast-paced environment.
- Professional communication skills and detail-oriented mindset.
Schedule & Shift Requirements
- This is primarily an evening-focused role. Schedules are coordinated by management based on client activity and operational needs.
- Typical shifts may include: 10:00 AM–6:00 PM, 11:00 AM–7:00 PM, 12:00 PM–8:00 PM, or 1:00 PM–10:00 PM.