What are the responsibilities and job description for the Customer service associate position at Saginaw Retail Group?
Customer Service Associate
Saginaw Retail Group
Saginaw, MI
$16.00–$20.00 per hour base pay
Full-Time | In-Person
Customer Service Associate – Saginaw, MI
Are you someone who enjoys working with people, solving problems, and building new professional skills?
Saginaw Retail Group is hiring a Customer Service Associate for our Saginaw-area team. This full-time position combines customer service and retail sales with hands-on training and opportunities for professional development.
Customer Service Associates work directly with customers in established retail environments. You will learn how to identify customer needs, explain available products and services, answer questions, and provide a positive experience throughout the sales process.
Paid training and ongoing coaching are provided.
Your Responsibilities
- Create a positive and professional customer experience
- Engage with customers face-to-face
- Answer questions about available products and services
- Explain features, options, and current promotions
- Identify individual customer needs
- Recommend appropriate products and services
- Assist with customer sales and enrollment
- Maintain accurate product and service knowledge
- Develop positive customer relationships
- Work toward individual and team performance goals
- Participate in training and coaching
- Maintain professional communication with customers and coworkers
Qualifications
We're looking for candidates who are:
- Friendly and comfortable working with people
- Strong communicators
- Professional and dependable
- Customer-focused
- Motivated to learn
- Comfortable working toward measurable goals
- Able to work independently and as part of a team
- Interested in developing customer service, sales, and leadership skills
Previous experience in retail, customer service, hospitality, sales, or other customer-facing positions is helpful but not required.
Compensation
Base Pay: $16.00–$20.00 per hour
The listed range represents guaranteed hourly base compensation.
Additional performance-based compensation opportunities may be available based on individual results. Additional earnings are not guaranteed and are paid in addition to base hourly compensation.
Paid Training & Development
Our training program is designed to help new team members build experience in:
- Customer service and customer experience
- Retail sales
- Product knowledge
- Professional communication
- Sales and enrollment processes
- Customer needs assessment
- Leadership development
- Performance and goal management
Employees who consistently demonstrate strong performance and leadership ability may be considered for advancement opportunities based on available positions and business needs.
What We Offer
- $16.00–$20.00 per hour guaranteed base pay
- Additional performance-based earning opportunities
- Full-time employment
- Paid training
- Ongoing coaching
- Hands-on customer service and sales experience
- Leadership development opportunities
- Team-oriented work environment
- Performance-based advancement opportunities
Schedule & Location
This is a full-time, in-person position at assigned retail locations in the Saginaw area.
Weekday availability is required. Some evening and weekend availability may be necessary based on retail scheduling and business needs.
Saginaw Retail Group is an equal opportunity employer.
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
Salary : $16 - $20